Senior Manager, Program Management and Governance – Revenue Technology

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership of the comprehensive Revenue Technology strategic roadmap encompassing CPQ, CLM, and Bids & Tenders, while ensuring alignment with portfolio governance and innovation initiatives.

• Align the portfolio with emerging innovations and next-generation capabilities, ensuring that the roadmap is forward-looking regarding Revenue Technology capabilities.

• Oversee program governance for the global CPQ/CLM/Bids & Tenders implementation, ensuring uniform standards and delivery discipline across all workstreams.

• Establish governance frameworks, standards, and decision rights that safeguard enterprise consistency while allowing for approved local and business-unit variations.

• Supervise the program roadmap, business readiness, risk management, and milestone tracking from start to finish.

• Promote a consistent operating rhythm across AMER and International workstreams.

• Facilitate key decision-making forums and steering committees, and manage executive stakeholder reporting concerning the roadmap, trade-offs, and delivery outcomes.

• Ensure cross-functional stakeholder alignment and executive reporting across Commercial, IT/Digital Solutions, Finance, Procurement, and senior leadership.

• Own and guide the Revenue Technology governance model, establishing decision rights, escalation paths, and review cycles to ensure intentional decision-making.

• Uphold the team’s ownership mandate: as Revenue Technology is responsible for the commercial-technology strategy and justifying the investment case, this role ensures that ownership is actively exercised — linking strategy to budget and holding partners accountable for commitments.

• Manage vendor relationships, contract governance, and license management across Revenue Technology platforms (e.g., CPQ, CLM, and Bids & Tenders solutions such as Oracle and Conga/Apttus).

• Collaborate with Procurement and Finance on vendor strategy, contracting, renewals, usage forecasting, and budget management.

• Identify opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation.

• Manage a single-backlog intake framework, triaging demand across regions and business units based on Now / Next / Later with clear, justifiable prioritization.

• Maintain integrated roadmaps that guide CPQ, CLM, and Bids & Tenders initiatives from inception through delivery and value realization.

• Identify inter-program dependencies, downstream impacts, and organizational readiness factors to ensure seamless execution.

• Ensure commitments are made with discipline and governance — not spontaneously — addressing the intake-governance gap that introduces risk when demand arises piecemeal.

• Drive execution across multiple concurrent initiatives encompassing CPQ, CLM, and Bids & Tenders platforms, data, and AI enablement.

• Manage program plans, milestones, risks, and resources to ensure a predictable, high-quality delivery in collaboration with the shared TDS Program Manager.

• Establish and lead the operating rhythm — ceremonies, sprints, demos, and releases — that fosters accountability, transparency, and momentum across workstreams.

• Plan and facilitate in-person requirement workshops and program forums, owning the outcomes and the journey from design through requirements to release.

• Organize how new business is integrated into the product model, guiding stakeholders from intake through requirements to release (“into the factory”).

• Coordinate change management and business-readiness initiatives across regions and workstreams to ensure successful adoption.

• Monitor success metrics — adoption, cycle time, data quality, and cost management — to ensure that business objectives are met.

• Track progress using objective data and performance indicators, adjusting plans and priorities based on insights and results.

• Ensure initiatives provide measurable and sustained business value through disciplined value-realization practices.

• Act as the integrator between business leaders and delivery teams across the Revenue Technology portfolio (CPQ, CLM, and Bids & Tenders).

• Translate complex initiatives into clear, outcome-focused narratives for executive audiences.

• Influence executive decisions through evidence-based insights, structured recommendations, and a clear articulation of trade-offs.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field (or equivalent professional experience).

• Over 7 years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations.

• Proven track record in leading multi-workstream initiatives with intricate dependencies and visibility at the senior level.

• Demonstrated experience in establishing and maintaining governance — decision forums, decision rights, and vendor governance — beyond mere program coordination.

• Proven ability to operate effectively and exert influence without authority in a matrixed environment.

• Willingness and capability to travel up to 30% (domestic/international) of the time for in-person workshops, program forums, and critical engagements.

🏝️ Benefits

• Annual Bonus

• Potential Discretionary LTI Bonus

• Medical coverage

• Health Savings Accounts

• Flexible Spending Accounts

• Dental coverage

• Vision coverage

• Hospital Care Insurance

• Critical Illness Insurance

• Accidental Injury Insurance

• Life and AD&D insurance

• Short-term disability coverage

• Long-term disability insurance

• Long-term care with life insurance

• Anxiety management program

• Wellness incentives

• Sleep improvement program

• Diabetes management program

• Virtual physical therapy

• Emotional/mental health support programs

• Weight management programs

• Gastrointestinal health program

• Substance use management program

• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan

• BD Deferred Compensation and Restoration Plan

• 529 College Savings Plan

• Financial counseling

• Baxter Credit Union (BCU)

• Daily Pay

• College financial aid and application guidance

• Paid time off (PTO), including all mandated State leaves

• Educational assistance/tuition reimbursement

• MetLife Legal Plan

• Group auto and home insurance

• Pet insurance

• Commuter benefits

• Discounts on products and services

• Academic Achievement Scholarship

• Service Recognition Awards

• Employer matching donation

• Workplace accommodations

• Adoption assistance

• Backup day care and eldercare

• Support for neurodivergent adults, children, and caregivers

• Caregiving assistance for elderly and special needs individuals

• Employee Assistance Program (EAP)

• Paid Parental Leave

• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves

• Military leave

• Personal leave

• Family and Medical Leave (FML)

• Jury and Witness Duty Leave