Director, Revenue Operations – Credits

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Take responsibility for the health, performance, and business results of the Credits function, encompassing inventory management, aging performance, compliance risk, and operational throughput.

• Spearhead the design and implementation of a scalable credits operating model that maintains steady-state performance while being prepared for surges during high inflow or operational disruptions.

• Develop and oversee clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across intricate credit populations.

• Enhance visibility into credits performance through leading indicators, governance routines, and disciplined reviews that differentiate operational pressure from genuine financial or compliance risks.

• Ensure compliance with regulatory standards, internal policies, and audit requirements while establishing robust controls.

• Convert enterprise and ROPS priorities into a well-defined credits strategy aimed at decreasing inflow, expediting resolution, improving yield protection, and reducing financial exposure.

• Lead collaborative efforts to identify and resolve the root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.

• Promote operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution methods that enhance consistency and efficiency.

• Anticipate future business needs and shifting risk patterns, proactively adjusting team structure, capabilities, and operational mechanisms to ensure long-term resilience.

• Guide, mentor, and develop managers and team members within the Credits organization, cultivating a strong pool of talent and future leaders.

• Establish clear role expectations, operating rhythms, and development pathways that enhance functional expertise, problem-solving abilities, and leadership maturity.

• Foster a culture of ownership, resilience, collaboration, and continuous improvement, while emphasizing accountability for results and alignment with DaVita’s Mission and Core Values.

• Act as a trusted advisor to senior leaders by conveying credits performance, risks, trade-offs, and strategic recommendations in a clear and actionable manner.

• Influence decisions across functions without direct authority, creating strong relationships and alignment with internal and external stakeholders vital to credits outcomes.

• Facilitate executive discussions, operational forums, and partner dialogues concerning credit inventory, aging, system credits, policy interpretation, and operational obligations.

⛳️ Requirements

• Bachelor’s degree is required; a Master’s degree in Business, Healthcare Administration, or a related field is preferred.

• Over 5 years of progressive leadership experience, including direct oversight of revenue cycle, credits, collections, or related operational teams.

• Proven success in leading complex operational functions, promoting process improvement, and achieving measurable business results in a highly matrixed environment.

• Experience in managing risk, compliance-sensitive workflows, and cross-functional initiatives involving multiple stakeholders and competing priorities.

• Strong strategic thinking, operational judgment, analytical skills, and executive communication abilities.

• Healthcare revenue cycle experience is strongly preferred.

🏝️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more

• Professional development programs: DaVita provides various programs to assist high performers in advancing their careers and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.