Senior Manager – Professional Services

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Provide ongoing and direct leadership for a team of subordinate managers and individual contributors focused on designing and developing engineering solutions.

• Oversee headcount, project deliverables, schedules, and costs across multiple projects and programs.

• Allocate resources effectively while ensuring that goals, objectives, timelines, and budgets are in alignment with established roadmaps.

• Collaborate with program managers, marketing, supply chain, technical leaders, and executives to communicate project status and escalate any issues.

• Guide and influence strategic decision-making processes.

• Maintain relationships with outsourced partners and suppliers concerning deliverables, quality, schedules, and costs.

• Identify opportunities for process improvement and cost reduction.

• Oversee hiring, performance management plans, coaching, and career development for direct reports.

• Promote organization-wide performance standards along with team and process development.

⛳️ Requirements

• A first-level university degree or equivalent experience is required.

• An advanced university degree is preferred.

• Typically, 10 or more years of relevant work experience is expected.

• At least 5 years of experience in people management is necessary.

• Advanced leadership capabilities, including coaching, team building, conflict resolution, and management skills.

• Proficient in project management skills, encompassing time and risk management, resource prioritization, and project structuring.

• Exceptional analytical and problem-solving skills.

• Experience in managing human capital across different geographies.

• Advanced communication skills with mastery in English and the local language.

• Strong business acumen, technical expertise, and industry experience in one or more domains of engineering, technology, and product development.

• Highly developed multi-tasking and prioritization abilities.

• Proficient relationship management skills, including partnering and consulting abilities.

• A solid understanding of company policies and processes.

🏝️ Benefits

• Comprehensive benefits that support physical, financial, and emotional wellbeing.

• Personal and professional development programs are available.

• Flexible work arrangements to balance work and personal needs.

• An inclusive workplace culture is fostered.

• Remote/teleworker arrangements, primarily allowing work from home.