Senior Manager, Print Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead, mentor, and cultivate a team focused on assessing healthcare print operations and document management prospects.

• Create frameworks to evaluate profitability, operational viability, implementation complexity, and compliance obligations.

• Collaborate with Sales, Finance, Sourcing, Project Management, Operations, Inventory Management, Product Development, and Compliance teams.

• Design scalable solutions for clients.

• Oversee opportunity evaluations and convert customer needs into operational workflows, implementation strategies, and service models.

• Manage financial modeling, customer profitability assessments, pricing strategies, and cost analyses.

• Develop and track KPIs related to implementation readiness, onboarding success, operational efficiency, and financial results.

• Establish governance protocols for client file intake, data validation, documentation standards, and operational controls.

• Assist with onboarding and implementation by identifying risks, dependencies, resource needs, and success metrics.

⛳️ Requirements

• Bachelor's degree in Operations Management, Business, Finance, Analytics, Supply Chain, Information Management, or a similar field; or an equivalent combination of education and experience.

• Over 8 years of progressive experience in print operations, document management, business operations, financial analysis, pricing, or a related area.

• Experience in leading teams, project groups, or cross-functional initiatives.

• Proven track record in assessing complex business opportunities and formulating operational and financial recommendations.

• Proficient in financial modeling, pricing strategies, profitability assessments, cost analyses, and KPI development.

• Strong strategic and operational leadership abilities.

• Demonstrated capability to lead, mentor, and develop high-performing teams.

• Advanced analytical and problem-solving skills.

• Ability to assess intricate operational requirements and design scalable business solutions.

• Excellent communication, presentation, facilitation, and stakeholder management skills.

• Strong skills in cross-functional collaboration and consensus-building.

• Experience in leading process improvement and change management initiatives.

• Preferred: Experience supporting healthcare clients or healthcare-related print, document, or data management solutions.

• Preferred: Familiarity with HIPAA, privacy regulations, information security practices, and healthcare data management requirements.

• Preferred: Experience in regulated or high-volume print operations, document composition, fulfillment services, or transactional communications.

• Preferred: Experience in competitive bidding, proposal development, customer onboarding, or large-scale implementation projects.

• Preferred: Advanced proficiency with financial modeling tools, data visualization platforms, business intelligence tools, and advanced spreadsheet applications.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days).

• Holiday Schedule (7 observed paid holidays).

• 112 Hours of PTO.

• 1 floating holiday.

• Online and Retail Discounts.

• Company Match 401(k).

• Physical and Mental Health Wellness programs.

• Incentive opportunity.