Senior Manager, Practice Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the weekly synchronization of resource coordination across various projects.

• Align project deployment with demand, manage capacity limitations, and ensure that engagements are properly resourced.

• Maintain a real-time overview of utilization across all active engagements.

• Identify and address issues related to over-allocation, burnout risks, and skill mismatches.

• Establish and uphold operational cadences, including team meetings, delivery check-ins, onboarding processes, and inter-pillar coordination.

• Escalate delivery risks and convert team insights into executive alerts.

• Ensure project teams have access to suitable tools, templates, methodologies, and standards.

• Define and uphold practice methodologies, discovery frameworks, standards for requirements, stakeholder engagement strategies, and quality benchmarks for deliverables.

• Develop a learning and development calendar that promotes cross-pillar exposure.

• Create and manage a competency framework for evaluating performance and facilitating career advancement.

• Assist in the development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support.

• Identify capability gaps and address them through focused development initiatives.

• Utilize insights from quarterly coach roundtables to enhance new-hire onboarding.

• Oversee structured onboarding and ensure new hires achieve delivery readiness within 60–90 days.

• Manage senior business analysis professionals as direct reports.

• Conduct quarterly coaching roundtables with coaches from different pillars.

• Support and retain experienced senior practitioners.

• Contribute to capacity planning in alignment with pipeline and growth objectives.

• Collaborate with leadership on coaching models, cross-pillar development programs, and structural modifications.

• Maintain documentation for operating models, role definitions, operating norms, and governance processes.

• Foster continuous improvement through lessons learned, feedback mechanisms, and project retrospectives.

• Execute quality audits and reviews, and implement processes for quality enhancement.

⛳️ Requirements

• At least 10 years of experience in technology consulting, professional services, or a related field.

• Proven experience in leading or managing teams of senior professionals.

• Established track record as a people manager, including conducting performance reviews, handling difficult conversations, managing retention risks, and supporting career development.

• Familiarity with Agile and Waterfall methodologies in SaaS companies or with system integrators.

• Strong working knowledge of the four pillars as a discipline: Project Management, Business/Technical Analysis, Solution Architecture, and Engineering.

• Experience in managing resource deployment and capacity planning within a project-based or consulting framework.

• Ability to cultivate trust with seasoned peers and direct reports.

• Comfortable operating in a high-growth, dynamically evolving environment.

• Strong understanding of utility operations, asset management, and regulatory compliance.

• Demonstrated experience in team building and leadership.

• Excellent project management skills, encompassing project planning, execution, and risk management.

• Exceptional communication and interpersonal abilities.

• Willingness to travel domestically and/or internationally as necessary.

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience.

• Certifications such as PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile, or other relevant credentials are preferred.

🏝️ Benefits

• Employee welfare and development activities outside of work to foster team building.

• Formal training and certification opportunities.

• Medical Insurance coverage.

• Dental Insurance coverage.

• Vision Insurance coverage.

• Disability Insurance (STD/LTD) provisions.

• Flexible Spending Account options.

• Health Savings Account availability.

• Basic Life/AD&D coverage.

• 401(k) retirement plan.

• Paid Time Off benefits.

• Company Holidays recognized.

• Leave of Absence provisions.

• Remote work and Flexible Work Schedules offered for qualified positions.

• Employee Referral Program incentives.

• Opportunities for Professional Development.

• Charitable Contribution Matching program.