Senior Manager, Operations and Allocations

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Take ownership of the Accelerator's P&L, monitoring monthly revenue, expenses, and contribution margin by stream and engagement.

• Continuously compare actuals against forecasts and report variances to the Director.

• Oversee invoicing, payment tracking, and manage overdue receivables.

• Negotiate and handle contracts with consultants and sub-contractors, including day rates, scope, and payment milestones.

• Prepare financial reports on a quarterly basis for the steering committee.

• Manage budget reallocations and keep an eye on spending and potential overruns.

• Provide financial inputs for stage gate dossiers, encompassing P&L actuals, budget variances, headcount status, and pipeline financial summaries.

• Maintain an up-to-date view of resource allocation across engagements.

• Identify capacity constraints and risks of overcommitment.

• Oversee transitions of team members between different engagements.

• Coordinate consultant sourcing in collaboration with the Director and stream leads.

• Track billable time and ensure the time-tracking system is maintained.

• Manage the onboarding, vetting, due diligence, compliance checks, and contract execution for consultants and sub-contractors.

• Keep a curated list of preferred partners categorized by specialism and geography.

• Establish and manage framework agreements with preferred partners.

• Supervise the internal sub-contracting process with other SNV teams.

• Evaluate partner performance, conduct rate reviews, and renew framework agreements.

• Develop new partnerships in underrepresented geographical or technical areas.

• Oversee the CRM and ensure accurate pipeline data is maintained.

• Manage project-management tools, document-management systems, and reporting templates.

• Address governance and tool-related boundaries with SNV ICT.

• Lead the data-governance framework, including system ownership, access, AI-tool data categories, and controlled-environment requirements.

• Conduct monthly internal reviews covering pipeline, allocations, and financial data.

• Handle procurement, financial reporting, HR administration, and other compliance requirements.

• Identify and implement solutions for internal processes that create commercial drag.

• Report directly to the Director.

⛳️ Requirements

• Minimum of 8 years in operations, finance, or management roles.

• Direct experience in managing a P&L or project budget within a commercial or consulting setting.

• Experience in resource allocation or capacity planning in a professional services or consulting context.

• Proven track record of managing networks of consultants or sub-contractors, including sourcing, contracting, and performance oversight.

• Experience in working with development organizations, international NGOs, or similar entities.

• Familiarity with donor compliance, reporting requirements, and operational constraints of teams dispersed internationally.

• Experience in building and managing internal operating systems from the ground up.

• Experience in establishing or managing framework agreements with external suppliers or delivery partners.

• Strong financial management capabilities, including P&L tracking, margin analysis, and budget forecasting.

• Proficient in CRM tools, project management software, and financial tracking systems.

• Exceptional organizational abilities.

• Strong negotiation skills.

• Ability to evaluate and select operational tools, including CRM, time tracking, project management, and pipeline management tools.

• Proficiency in English is required.

• Knowledge of French or Portuguese is advantageous.

• Ability to work across time zones from Ghana to Singapore.

• Reasonable access to a well-connected international airport.

• Willingness and capability to travel internationally.

• Submission of CV and motivation letter is required.

• References and background checks are mandatory.

🏝️ Benefits

• Competitive salary and benefits package.

• Compensation determined by relevant experience, skills, and internal equity.

• Continuous opportunities for professional growth.

• Opportunities to influence the future and enhance skills.

• Collaboration with a dynamic, global network of experts.

• International career development opportunities.

• An inclusive and diverse workplace environment.