Senior Manager – Managed Services Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and spearhead the enterprise integration strategy for Managed Services acquisitions, guiding the process from due diligence to long-term operational stabilization.

• Collaborate with executive leadership to establish integration goals, priorities, timelines, and success metrics.

• Develop scalable integration methodologies, governance frameworks, templates, playbooks, and best practices.

• Oversee multiple intricate acquisition integrations concurrently while managing business priorities and resource limitations.

• Work alongside the M&A team during due diligence to assess operational readiness, integration complexities, and post-closure planning.

• Provide executive leadership during customer transitions, ensuring organizational alignment and technology migrations.

• Direct cross-departmental integration workstreams across Finance, IT, Infrastructure, Operations, People & Learning, Sales Operations, Customer Success, Marketing, Procurement, and Legal.

• Manage the end-to-end integration of managed service providers and vendors across acquired and merged organizations.

• Ensure the seamless integration of service delivery processes, operational procedures, financial controls, reporting, systems, and business functions.

• Identify risks related to operations, organization, finance, technology, and customer relations, and implement strategies for mitigation.

• Represent the Managed Services integration function to executive leadership, acquired business owners, vendors, strategic partners, and external stakeholders.

• Establish governance activities to track progress, eliminate obstacles, and facilitate decision-making.

• Create executive dashboards and convey integration health, KPIs, achievements, risks, and recommendations to senior leadership.

• Document lessons learned after each acquisition and continually enhance Net at Work's Managed Services integration capabilities.

⛳️ Requirements

• Bachelor's degree in Business, Operations, Information Systems, Finance, or a closely related discipline.

• An advanced degree is preferred.

• Over 10 years of leadership experience in Managed Services, consulting, business transformation, operations, or M&A integration.

• Proven experience in leading enterprise-wide post-acquisition integrations or large-scale operational transformation initiatives.

• Strong executive presence with outstanding communication, facilitation, negotiation, and stakeholder management capabilities.

• Proven ability to influence senior leaders and drive outcomes across organizations without direct authority.

• Experience in technology services, MSP, SaaS, consulting, or private equity-backed companies is highly preferred.

• PMP, Lean Six Sigma, Prosci, or similar certifications are advantageous.

• May require customer approval for access to customer information, systems, and/or premises.

🏝️ Benefits

• Bonus eligibility in accordance with the terms of the Company's plan.

• Health and Welfare (Medical, Dental, Vision).

• Accident, Critical Illness, and Hospital Indemnity coverage.

• Employee Assistance Program (EAP).

• Life and AD&D Insurance.

• Short- and Long-Term Disability Insurance.

• Flexible Spending Accounts.

• Transportation and Parking Accounts.

• Health Savings Accounts (with company contribution).

• Retirement Planning (401k with matching contribution).

• Legal Benefits.

• Identity Theft Protection.

• Pet Insurance.

• Wellness Program Offerings.

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.

• 8 Paid Holidays per year, including 1 floating holiday.