Senior Manager, IT Infrastructure

This is a fully remote position, open to applicants in Spain, +5 more countries.

📋 Description

• Take ownership of the deployment, operation, maintenance, and lifecycle management of extensive data centre IT infrastructure across EMEA.

• Lead operations related to infrastructure encompassing compute, storage, networking, and platform services.

• Establish standards for resilient, secure, and repeatable infrastructure deployments.

• Ensure that IT infrastructure and site teams are prepared to support high-availability services.

• Collaborate with architecture, engineering, security, facilities, and product teams.

• Supervise providers and integrators, along with KPIs and customer SLAs.

• Manage operational readiness and performance of data centre IT infrastructure environments.

• Develop processes for installation, maintenance, upgrades, decommissioning, and asset lifecycle management.

• Ensure effective capacity planning for network connectivity, infrastructure, and hardware.

• Oversee incident, problem, change, and event management processes.

• Lead or support event response, service restoration, root cause analysis, and corrective action initiatives.

• Maintain operational documentation, playbooks, escalation procedures, and disaster recovery plans.

• Ensure that environments are audit-ready and comply with regulatory, contractual, and internal control requirements.

• Establish service-level objectives, KPIs, and operational health metrics.

• Drive enhancements in uptime, detection, recovery times, change success, capacity utilization, and operational risk.

• Support business continuity, disaster recovery, backup, replication, and recovery testing.

• Promote automation and standardized tooling.

• Set up governance for infrastructure changes, technology standards, and platform roadmaps.

• Recruit, lead, develop, and retain a high-performing team.

• Define team structures, responsibilities, career paths, performance expectations, and succession plans.

• Communicate technical risks, investment requirements, service performance, and priorities to senior leadership.

• Manage supplier relationships, SLAs, contracts, procurement, and vendor performance.

• Contribute to operating and capital expenditure planning, budgets, forecasts, and program benefits.

⛳️ Requirements

• A bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.

• Typically possess 10 or more years of experience in IT infrastructure, data centre operations, cloud infrastructure, systems engineering, network engineering, or a related discipline.

• Several years of experience managing technical teams and leading large-scale IT infrastructure operations or transformation programs.

• Proven track record of operating business-critical or mission-critical infrastructure at enterprise or hyperscale levels.

• Strong understanding of data centre technologies, including servers, storage, networking, and monitoring.

• Experience in disaster recovery, capacity planning, incident management, and change management.

• Experience in leading cross-functional teams and influencing senior stakeholders.

• Excellent written, verbal, analytical, and organizational skills.

• Ability to participate in or oversee an on-call and major incident response rotation.

• Desirable: experience in hyperscale cloud, colocation, internet service provider, telecoms, or large enterprise data centre environments.

• Desirable: experience managing IT infrastructure across multiple regions, countries, or geographically distributed sites.

• Desirable: familiarity with public cloud platforms and hybrid or multi-cloud operating models.

• Desirable: knowledge of data centre facilities interfaces, including power, cooling, environmental monitoring, physical security, and structured cabling.

• Desirable: understanding of IT service management frameworks, reliability engineering, and ISO 27001, SOC 2, NIST, or similar control frameworks.

• Desirable: relevant certifications such as ITIL, CISSP, CCNP, PMP, AWS, Azure, Google Cloud, or equivalent.

• Successful completion of pre-employment screening, including verification of right to work, employment history, and criminal record check where permitted by local law.

🏝️ Benefits

• Equity in Volta.

• Discretionary bonus.

• Retirement/pension contributions.

• Comprehensive health, wellbeing, and insurance benefits.

• Generous number of vacation days each year.

• Global benefits that vary by country due to local regulations.