Senior Manager, Infrastructure Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance the skills of a team comprising senior infrastructure, platform operations, and DevOps engineers.

• Set team priorities, define ownership, establish performance expectations, create career-development plans, and implement sustainable on-call practices.

• Take responsibility for the availability, performance, capacity, security, and lifecycle management of the private-cloud environment, including compute, storage, container, automation, monitoring, and recovery services.

• Supervise 24x7 production operations, manage major-incident responses, escalate issues, communicate with stakeholders, conduct post-incident reviews, and implement corrective actions.

• Direct cross-functional infrastructure initiatives involving Networking, Cloud Operations, Service Desk, Information Security, Software Engineering, SRE, Platform Engineering, and external vendors.

• Create integrated project plans, manage dependencies and risks, resolve resource conflicts, and relay status updates and decisions to both technical and executive stakeholders.

• Oversee ServiceNow incident, request, problem, and change queues; develop processes for assignment, prioritization, escalation, aging, and closure quality.

• Design dashboards, establish review cadences, and create continual-improvement plans to enhance SLA compliance, backlog health, response times, and service quality.

• Promote infrastructure-as-code, automation, configuration standards, peer review, testing, and repeatable deployment methodologies.

• Manage capacity planning, platform upgrades, vulnerability remediation, disaster-recovery readiness, technical-debt reduction, and hardware and software lifecycle management.

• Collaborate with engineering and architecture leaders to outline platform roadmaps, operational-readiness requirements, support models, and service-level objectives.

• Utilize operational, delivery, capacity, and risk data to prioritize investments and enhance service reliability.

⛳️ Requirements

• Extensive experience leading infrastructure engineering, platform operations, cloud operations, DevOps, or site reliability teams within a large production environment.

• Proven success in managing and developing senior technical professionals, including hiring, coaching, performance management, and workforce planning.

• Experience in overseeing business-critical services, 24x7 support operations, on-call duties, and major-incident management.

• Strong program management abilities to coordinate multiple interdependent initiatives across technical and business teams.

• Background in implementing incident, request, problem, change, service-level, and continual-improvement management processes.

• Familiarity with ServiceNow or a similar enterprise ITSM platform for managing queues, workflows, dashboards, SLAs, and operational reporting.

• Working knowledge of Linux, Kubernetes, OpenStack or equivalent private-cloud technologies, networking, storage, observability, infrastructure as code, and Terraform.

• Capability to evaluate technical architecture, operational risk, capacity, implementation strategies, and engineering tradeoffs without being the primary hands-on engineer.

• Excellent written and verbal communication skills for articulating complex technical issues, risks, and delivery status to both engineers and executives.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

• Experience managing OpenStack and Kubernetes platforms at an enterprise scale.

• Knowledge of AWS, Microsoft Azure, and Google Cloud Platform, including hybrid and multi-cloud operating models.

• Experience with Terraform, configuration management tools, CI/CD pipelines, Git-based workflows, policy as code, and automated infrastructure testing.

• Experience defining SLIs, SLOs, operational-level agreements, and reliability metrics.

• Familiarity with capacity forecasting, disaster recovery testing, vulnerability management, infrastructure lifecycle planning, and vendor management.

• Understanding of ITIL service management practices and certifications such as ITIL, PMP, or PgMP.

• Relevant technical certifications in Kubernetes, OpenStack, Linux, Terraform, AWS, Azure, or Google Cloud.

• Not eligible for immigration support or relocation.

🏝️ Benefits

• Generous PTO Policy.

• Unplugged Days to promote work-life balance.

• Flexible Work From Home Policy.

• Mental & Physical Wellness programs.

• Phone and Internet Reimbursement program.

• Opportunities for Continued Career Development.

• Comprehensive Benefits and Competitive Packages.

• Paid Volunteer Time.

• Employee Resource Groups.