Senior Manager, HUB Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a patient support and pharmaceutical reimbursement initiative aimed at educating patients about injectable medications.

• Provide daily leadership to supervisors and team members.

• Develop and execute operational processes, training initiatives, and standard operating procedures (SOPs).

• Ensure adherence to compliance and quality standards.

• Conduct performance evaluations, mentor team members, and foster accountability.

• Collaborate with leadership on recruitment, onboarding, and team enhancement.

• Engage in budget formulation, resource distribution, and forecasting.

• Act as a subject matter expert on injectable therapies.

• Educate patients on the safe and effective administration of injectable treatments.

• Serve as a clinical resource for team members addressing patient inquiries and escalations.

• Train and mentor staff on best practices for patient communication and education.

• Monitor and document adverse events in line with SOPs and regulatory guidelines.

• Cultivate and sustain client relationships and take part in client meetings and program evaluations.

• Report program performance, trends, and suggestions to stakeholders.

• Work collaboratively across functions to align operations with strategic objectives.

• Identify program challenges and devise solutions to meet client and patient requirements.

• Track program metrics and initiate continuous improvement efforts.

• Advocate for compliance, safety, and patient-centered care.

• Carry out additional related responsibilities as assigned.

⛳️ Requirements

• A Bachelor of Science in Nursing (BSN) is mandatory.

• An RN license is highly preferred.

• Required experience with injectable medications (administration, patient education, or clinical training).

• A minimum of 2 years in a supervisory/leadership role within a healthcare or clinical operations environment.

• At least 4 years of experience in the healthcare sector.

• Experience with HUB or pharmaceutical reimbursement is advantageous but not essential.

• Demonstrated leadership, communication, and problem-solving capabilities.

• Ability to excel in a fast-paced, client-oriented environment.

• Strong background in customer/client management.

• Capability to independently manage medium-sized client programs and assess relationship health.

• Aptitude for assisting in the presentation of operational processes for business development and new client interactions.

• Outstanding project management abilities.

• Strong analytical, conceptual, and problem-solving skills.

• Proficient in managing multiple tasks across parallel processes.

• Excellent decision-making and critical-thinking abilities.

• Robust knowledge of the industry and business landscape.

• Experience in strategic thinking and long-term planning.

• Effective verbal and written communication skills.

• Strong interpersonal and leadership qualities.

• Ability to nurture and develop talent.

• Organizational agility and capability to guide teams through transitions.

• Competency with computers and familiarity with Microsoft Office.

• Flexible scheduling and hours are required.

• Must maintain consistent and reliable attendance.

• Occasionally lift and/or move up to 10 pounds.

🏝️ Benefits

• Equal employment opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• AI-assisted recruitment and employment process with human review of final decisions.