Senior Manager, Global Cloud Networking, Telecom

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the architecture and strategy for comprehensive global cloud networking and telecom.

• Establish target-state architecture, standards, and multi-year roadmaps for both the network and Genesys contact center.

• Propel the architecture roadmap into execution.

• Design and manage cloud and hybrid networking solutions utilizing AWS and Azure.

• Implement segmentation, connectivity, DNS, traffic inspection, and zero-trust access through automation and as code.

• Oversee international telephony and telecom architecture, which includes global voice architecture, carrier and numbering strategies, as well as Genesys cloud contact center integration.

• Manage the subscriber-of-record position for each market and ensure compliance with vendor requirements before acquiring regulated numbering.

• Lead data transit, connectivity, data management, residency, security, and scalability during cloud migration.

• Position Genesys core and media regions and design call, recording, transcript, and failover paths to comply with country data-residency mandates.

• Utilize Infrastructure-as-Code, automation, Anthropic, and OpenAI to create and validate configurations, analyze telemetry, and draft compliance documentation with human oversight.

• Assume responsibility for global security and compliance concerning the network and voice.

• Implement least-privilege access, encryption, segmentation, and monitoring across the network and contact center.

• Build and lead an efficient global network and telecom team.

• Establish standards, foster team development, manage budget and vendor relationships, and report progress and risks to leadership.

⛳️ Requirements

• Proven experience leading network and/or telecom in a global, regulated setting.

• Practical experience in cloud networking on AWS and/or Azure.

• Familiarity with segmentation, connectivity, DNS, and zero-trust access practices.

• Experience in delivering networking solutions as code rather than through manual operations.

• Understanding of carrier and numbering models.

• Knowledge of toll-free forwarding and global toll-free procurement channels.

• Proficiency in SIP and voice routing.

• Awareness of call quality metrics.

• Experience integrating or managing a global cloud contact center, preferably Genesys.

• Insight into core and media region placement, audio flows, transcripts, and records.

• Experience in engineering data residency and compliance with country regulations in markets such as India, the UAE, Brazil, and the European Union.

• Proficient in Infrastructure-as-Code and scripting.

• Hands-on experience with Anthropic and OpenAI AI tools.

• Skills in analyzing traffic and call quality telemetry.

• Experience in producing compliance documentation.

• Knowledge of least-privilege access, encryption, segmentation, and monitoring strategies.

• Familiarity with HIPAA, HITRUST, SOC 2, NIST, ISO 27001, and GDPR standards.

• Experience in vendor and carrier management.

• Bachelor's degree in Computer Science, a related field, or equivalent experience.

• Networking and cloud certifications are a plus.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program initiatives.