Senior Manager, Enterprise Revenue Architect

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Recruit, develop, and lead a high-performing team of Revenue Architects.

• Provide coaching to the team on account strategy, executive presence, and value realization.

• Collaborate with senior GTM leaders to design and implement revenue transformation strategies using Gong’s AI Operating System.

• Create a perspective for achieving outcomes for clients in the financial services and healthcare sectors.

• Direct workflow architecture by aligning customer processes with AI-driven workflows.

• Initiate adoption strategies, promote behavior changes, and facilitate the integration of Gong into daily team practices.

• Utilize data-driven insights to quantify business results and illustrate Gong’s ROI and strategic importance.

• Manage the overall renewal strategy and execution, collaborating on growth and net dollar retention.

• Work alongside Product, Sales, and Marketing leadership to ensure an outstanding customer experience.

• Promote adoption and usage to enhance time-to-value, retention, and expansion for enterprise accounts.

⛳️ Requirements

• A minimum of 2 years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS organization.

• 6 to 10+ years of demonstrated experience in customer-facing roles (CSM, AM, Implementation, or similar).

• Experience engaging with Financial Services or Healthcare clients, or professional experience in these industries.

• Proven history of coaching others to manage relationships with senior (VP and C-suite) stakeholders and lead value/ROI discussions.

• A strong passion for fostering customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.

• Exceptional communication, negotiation, and presentation skills, with the ability to influence at the leadership level.

• A data-driven approach focused on delivering measurable outcomes and tracking team-wide KPIs.

• A commitment to driving customer outcomes and contributing to a high-performing and accountable workplace culture.

• A self-starter who thrives in fast-paced environments and excels amid change and uncertainty.

• A growth mindset, coachability, dedication to collective success, and a willingness to challenge conventional thinking.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible wellness stipend (Wellbeing Fund).

• Mental health benefits that include covered therapy and coaching sessions.

• 401(k) retirement program.

• Education and learning stipend.

• Flexible vacation policy.

• Paid parental leave.

• Company-wide recharge days every quarter.

• Work from home stipend.