Senior Manager, Enterprise Meetings

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the end-to-end implementation for designated Strategic Meetings Management (SMM) clients, encompassing discovery, assessment, design, configuration, testing, training, and go-live phases.

• Act as the primary point of accountability for assigned SMM clients throughout the assessment, design, implementation, adoption, and optimization stages.

• Develop and sustain standardized SMM implementation playbooks and toolkits.

• Configure, test, and manage client SMM technology environments, including platforms like Cvent or similar alternatives.

• Foster meeting capture and program adoption via stakeholder communication and change-management initiatives.

• Enhance program visibility for smaller and simpler meetings through tiered intake processes and self-service tools.

• Ensure SMM data integrity and reporting, which includes data standards, taxonomy, dashboards, and management information.

• Lead ongoing program governance, operational reviews, adoption checkpoints, and policy refresh cycles.

• Identify and implement portfolio optimization opportunities involving policies, suppliers, sourcing, payment, reconciliation, automation, and AI-driven sourcing/RFP capabilities.

• Integrate duty-of-care and data-governance requirements within SMM programs.

• Keep program documentation, policies, SOPs, process maps, configuration records, and training materials up to date.

• Coordinate cross-functional delivery with departments such as Sourcing, Planning, Registration, Technology, Finance, and Account Management.

• Maintain a prioritized portfolio view, including capacity forecasting and workload management.

• Establish, monitor, and report on program-level KPIs and SLAs while taking ownership of corrective actions.

• Potentially recruit, onboard, mentor, manage performance, and develop members of the SMM program support team.

• Allocate and adjust team workloads, make sequencing decisions, and cross-train team members.

⛳️ Requirements

• A bachelor's degree in business, travel, operations, or a related field, or equivalent experience.

• At least 10 years of progressive experience in operations within a travel management company.

• Minimum of 5 years in a senior operational leadership position overseeing leaders and multi-functional teams.

• Proven experience in managing global projects and service delivery across various regions.

• Demonstrated capability in leading large-scale operational changes, process improvements, technology adoption, and managing multi-site or remote teams.

• Strong commercial and financial insight, including experience with budgets, forecasts, productivity management, and profit enhancement.

• Proficiency in MS Office applications (Outlook, Excel, Word).

• Basic understanding of accounting principles and statistical knowledge.

• Familiarity with global operations.

• Strategic and operational leadership skills that translate business goals into actionable plans and measurable outcomes.

• Experience in developing and executing efficient business processes, service models, and change initiatives across various locations.

• A strong customer-centric approach with a deep understanding of the corporate travel sector.

• Capability to analyze operational, financial, and productivity data for informed decision-making.

• Excellent interpersonal, presentation, and communication abilities.

• Aptitude for analyzing data, such as agent productivity reports.

• Proficiency in Microsoft Office Suite.

• Ability to work autonomously as well as collaboratively within a team.

• Capacity to meet deadlines and prioritize multiple requests simultaneously.

• Basic mathematical skills.

• Proficiency in reading and interpreting information.

• Strong attention to detail.

• Consistent and reliable attendance.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance.

• Company Paid Short-Term Disability.

• Voluntary Long-Term Disability Insurance.

• Comprehensive Wellness Program with incentives available to reduce medical insurance premiums.

• Additional benefits including Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection, and Legal Coverage.

• Three medical plan options: a High Deductible Health Plan, an HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contributions and matching, based on enrollment in the HDHP medical plan.

• Flexible Spending Accounts.

• Dependent Care Savings Account.

• Dental Insurance Plan.

• Vision Insurance Plan.

• Nine Company Paid Holidays, including the day after Thanksgiving.

• Generous paid time off programs for vacation and sick days.

• Employee Assistance Plan with access to Talk Space Therapy.

• Family Medical Leave.

• Paid Parental Leave (4 weeks).

• Maternity benefits including company-paid Short-Term Disability, plus Paid Parental Leave (4 weeks).

• Bereavement Leave.

• 401(k) Retirement Plan with a generous matching contribution per pay period.

• Student Loan Payment Match.

• Flexible work environments, including onsite, hybrid, or fully virtual options depending on role, location, and business needs.