Senior Manager, Engineering – Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture the engineering team tasked with overseeing Circle's centralized customer onboarding and lifecycle management platform.

• Develop scalable automation solutions for business and consumer onboarding, facilitating customer engagement from initial contact to activation across Circle's offerings.

• Conceive and enhance a cohesive customer lifecycle platform that manages the dynamics of customer relationships, product combinations, and onboarding necessities.

• Oversee the creation of partner-facing SDKs, APIs, and integrations for onboarding and product activation within third-party applications.

• Establish adaptable product-specific onboarding functionalities that accommodate customer eligibility, additional verification, and jurisdiction-specific compliance mandates.

• Create internal tools and collaborate with Product, Risk, Compliance, Fraud, and Engineering teams to assist with customer reviews, lifecycle transitions, and downstream risk management.

• Propel architectural choices, engineering reliability, security, and operational excellence.

• Mentor senior and staff-level engineers, fostering a high-performing and inclusive engineering team.

⛳️ Requirements

• Over 10 years of relevant experience in software engineering.

• More than 3 years of experience in people management.

• A Bachelor's degree in Computer Science, Software Engineering, or a related discipline, or equivalent practical experience.

• A strong technical foundation in designing scalable distributed systems, APIs, and complex backend platforms.

• Proven capability to offer technical guidance, coach, and mentor senior and staff-level engineers.

• Experience in making architectural decisions and delivering secure, reliable systems with high standards for engineering and operational excellence.

• Strong leadership abilities, execution skills, and cross-functional collaboration experience, including hiring, performance management, and ownership of delivery.

• Preferred: Experience in building customer onboarding, identity verification, KYC/KYB, or regulatory compliance platforms.

• Preferred: Experience in developing partner-facing APIs, embeddable SDKs, or workflow automation for consumer and business applications.

• Preferred: Familiarity with financial services, fintech, payments, or jurisdiction-specific regulatory requirements.

🏝️ Benefits

• Flexible work environment.

• Inclusive work environment.

• Equal opportunity employment.

• Interview accommodations and assistance for candidates with disabilities.