Senior Manager – CIBG Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the identification, design, and execution of digital transformation initiatives across CIBG Operations in the UAE and IBG locations.

• Serve as a liaison among Business, Operations, Technology, and external partners.

• Promote solution adoption, benefit realization, process optimization, and identify automation opportunities.

• Facilitate the end-to-end execution of strategic digital transformation and automation projects.

• Create and maintain project plans, roadmaps, milestones, resource allocations, and delivery timelines.

• Establish and uphold project governance, including updates for steering committees, status reports, decision logs, risk assessments, stakeholder communications, and readiness evaluations for implementation.

• Oversee project change control processes.

• Lead the design, optimization, and execution of digital solutions in collaboration with cross-functional stakeholders.

• Supervise solution architecture evaluations, integration planning, requirement validation, testing, defect management, deployment, and stabilization post-launch.

• Manage stakeholder engagement, approvals, risks, issues, assumptions, dependencies, and escalations.

• Promote post-implementation adoption, user enablement, benefit realization, performance tracking, reporting, knowledge transfer, and ongoing monitoring.

• Identify automation opportunities, eliminate operational inefficiencies, and improve digital maturity.

• Contribute to the prioritization and execution of transformation portfolios that support operational excellence, scalability, cost efficiency, and digitization.

⛳️ Requirements

• Bachelor's degree in Business Administration, Finance, Information Technology, Engineering, or a related field.

• Professional certification in Project Management (PMP, PRINCE2, Agile, Scrum) is a plus.

• 8–12+ years of experience in Banking Operations, Digital Transformation, Process Excellence, Business Analysis, or Project Management, ideally within Corporate and Institutional Banking.

• Strong comprehension of end-to-end banking processes, customer journeys, operational controls, and regulatory requirements across various jurisdictions.

• Proven track record in managing large-scale transformation, automation, digitization, and process re-engineering projects from inception to implementation and benefit realization.

• Solid project management expertise, including project planning, governance, budgeting, risk management, change control, stakeholder management, and executive reporting.

• Demonstrated capability to convert business requirements into scalable digital solutions and effectively collaborate with Technology teams, vendors, and business stakeholders.

• Experience in solution design, process mapping, business analysis, testing, defect management, implementation, and post-launch stabilization.

• Strong analytical and problem-solving capabilities with the ability to navigate complex, cross-functional initiatives and drive effective resolution of operational challenges.

• Exceptional stakeholder management, communication, influencing, and presentation skills, with the ability to engage senior management and governance forums.

• In-depth knowledge of process automation, workflow tools, digital platforms, data analytics, and continuous improvement methodologies.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements.

• Competitive salary and performance-related bonuses.