Senior Legal Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in West Virginia.

📋 Description

• Deliver word processing and document production services to clients.

• Execute document production in accordance with established policies and procedures.

• Evaluate job requests, determine the appropriate production process, and ensure tasks are completed throughout their lifecycle.

• Edit, proofread, convert, create, transcribe, and fulfill document production requests.

• Utilize necessary equipment, technology, software, and hardware.

• Aid in the coordination, preparation, intake, and workflow of document production services.

• Resolve complex software and hardware issues.

• Maintain logs and tracking software for assigned tasks.

• Adhere to deadlines for accepting, completing, and delivering work.

• Communicate with colleagues, supervisors, and clients regarding job or deadline concerns.

• Promote continuous service improvement and foster client relationship development.

• Manage sensitive and confidential documents and information.

• Conduct quality assurance reviews on the work of others.

• Provide training for junior staff members.

• Support peer teams with proofreading, design, and document preparation.

• Engage with clients in person, via phone, and electronically.

• Comply with Williams Lea and client-site policies.

• Use equipment and supplies in a cost-effective manner.

• Perform other tasks assigned by management.

⛳️ Requirements

• High school diploma or equivalent is required.

• Higher education is preferred, or equivalent work experience is acceptable.

• A minimum of 3 years of experience, ideally in a legal, banking, or large corporate setting.

• Experience in document production and word processing is preferred.

• Advanced proficiency in MS Office software (Word, Excel, PowerPoint).

• Strong keyboarding and typing abilities.

• Proficiency with software applications for editing or creating documents.

• Familiarity with a legal timekeeping or job tracking system is preferred.

• Capability to thrive in a fast-paced team environment, both independently and collaboratively.

• Proficient in prioritizing work, balancing projects, and meeting deadlines.

• Strong attention to detail and organizational abilities, focusing on accuracy and quality.

• Ability to manage sensitive and/or confidential documents and information.

• Capacity to make independent decisions in line with business needs and policies.

• Ability to troubleshoot complex or advanced tasks, equipment, or software issues and escalate as necessary.

• Excellent verbal and written communication skills, including professional telephone and email etiquette.

• Self-motivated with a positive, can-do attitude.

• Proven customer service capabilities.

• Ability to engage effectively with individuals from diverse and multifunctional backgrounds.

• Must successfully complete a pre-employment background check and drug screening.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company match.

• Life insurance.

• Optional supplemental insurance coverages.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Employer/partner discounts.

• Overtime pay.

• Shift differential pay.

• Call-in pay.

• Stand-by pay.