Senior Lead – Insurance Compliance & Regulatory

This is a fully remote position, open to applicants in United States, +16 more locations.

📋 Description

• Oversee comprehensive investigation and de-escalation processes for critical customer complaints.

• Serve as the ultimate escalation point for intricate issues.

• Administer carrier audits and manage workflows related to state regulatory complaints.

• Draft, review, and finalize communications directed towards state departments of insurance, carrier partners, and consumers.

• Collaborate with Legal, Product, and Engineering teams to convert audit findings and complaint patterns into product modifications, automated checks, and process improvements.

• Take ownership of the complaint log and associated compliance workflows.

• Ensure the maintenance of precise, audit-ready records for market conduct examinations and state data requests.

• Adhere to statutory timelines and internal service level agreements (SLAs).

• Act as the primary operational point of contact for carrier partners during claims investigations, regulatory inquiries, and information audits.

• Offer operational guidance, quality oversight, and subject-matter expertise to teams in customer service, compliance, and claims support.

• Keep documentation of complaint trends, regulatory communications, and resolution timelines updated.

• Notify leadership of emerging areas of compliance risk.

⛳️ Requirements

• A valid Property & Casualty (P&C) license is required, or a readiness to obtain one promptly.

• A minimum of 5 years of experience in the insurance industry.

• At least 3 years of experience in state insurance and regulatory compliance.

• Preferred 2+ years in a leadership, managerial, or supervisory position.

• Demonstrated experience in managing state regulatory inquiries (Department of Insurance complaints) and relationships with carrier audits.

• Familiarity with NAIC model regulations, state insurance codes, and standards for market conduct examinations.

• Capability to translate regulatory mandates into operational policies and practices at the team level.

• Outstanding executive-level written and verbal communication skills, with a keen eye for legal and compliance details.

• Strong analytical skills and experience utilizing data to influence cross-functional product and operational enhancements.

• A bachelor’s degree is preferred or equivalent practical leadership experience.

• Must be eligible to reside in one of the specified hiring locations in the United States or Ontario, Canada.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• 100% remote work from home.

• All necessary equipment will be provided.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off policy.

• Paid parental leave benefits.

• Wellness benefits offered.

• Opportunities for equity/stock options.

• Engage in strategic leadership and impactful work directly with Legal, Product, and Operations leadership.