Senior Lead, Customer Audit – Due Diligence Compliance

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the comprehensive execution of intricate, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, which includes direct engagement with customers.

• Act as a point of escalation for complex customer inquiries and non-standard requests.

• Assist the Director in strategic planning, reporting, and cross-functional governance initiatives.

• Collaborate with Sales, Legal, Information Security leadership, and executive stakeholders to gather authoritative insights.

• Establish quality benchmarks, review methodologies, and response strategies across the team.

• Compose, review, and finalize precise, consistent, and customer-ready responses to highly technical and nuanced inquiries.

• Maintain and continually enhance designated sections of the internal response repository and supporting documentation.

• Evaluate the work output of mid- and junior-level team members, providing guidance and quality oversight.

• Elevate novel, sensitive, or high-risk issues to the Director as necessary.

• Mentor and nurture the professional development of Managers, Senior Analysts, and Analysts.

• Propel operational excellence by defining scalable processes, metrics, and tools.

• Identify opportunities for efficiency and lead initiatives aimed at streamlining audit and due diligence workflows.

⛳️ Requirements

• A minimum of 8 years of experience in managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology setting.

• Proven leadership experience in overseeing complex, customer-facing compliance activities.

• Significant customer-facing experience and comfort in engaging with stakeholders at various levels of technical depth.

• In-depth understanding of cybersecurity controls, fraud prevention, and regulatory expectations.

• Demonstrated ability to influence senior stakeholders and manage sensitive, high-visibility issues.

• Strong strategic thinking skills coupled with hands-on execution capabilities.

• Experience in cybersecurity, fraud, or risk-related subject matter.

• Extensive experience with Governance, Risk, and Compliance (GRC) platforms like Archer, MetricStream, or AuditBoard.

• Extensive experience using Strategic Response Management (SRM) platforms such as Loopio, Responsive, or Anchor AI.

• Exceptional written communication and editing skills.

• Proven ability to handle a high volume of concurrent requests under tight deadlines.

• Preferred: Experience in driving process or tooling enhancements in compliance or RFP operations.

• Preferred: Background in translating complex technical content into clear, non-technical language.

• Preferred: Experience leading teams in regulated financial services or global enterprise environments.

• Preferred: Previous ownership of compliance tooling, knowledge management platforms, or audit automation initiatives.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work-life balance.