Senior Lead, Customer Audit – Due Diligence Compliance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the comprehensive execution of intricate, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, which includes direct engagement with customers.

• Act as a primary escalation point for intricate customer inquiries and non-standard requests.

• Assist the Director in strategic planning, reporting, and governance efforts across various functions.

• Collaborate with Sales, Legal, Information Security leadership, and executive stakeholders to gather authoritative insights.

• Establish quality benchmarks, review methodologies, and response strategies throughout the team.

• Compose, review, and finalize precise, consistent, and customer-ready replies to highly technical and detailed inquiries.

• Sustain and continually enhance designated sections of the internal response repository and related documentation.

• Evaluate the work produced by mid- and junior-level team members, offering guidance and quality oversight.

• Escalate novel, sensitive, or high-risk matters to the Director as necessary.

• Mentor and cultivate the skills of Managers, Senior Analysts, and Analysts.

• Propel operational excellence by defining scalable processes, metrics, and tools.

• Identify opportunities for efficiency and lead initiatives aimed at streamlining audit and due diligence workflows.

⛳️ Requirements

• A minimum of 8 years of experience managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology setting.

• Proven leadership in overseeing complex, customer-facing compliance activities.

• Strong experience in customer engagement and comfort in interacting with stakeholders at various levels of technical understanding.

• In-depth knowledge of cybersecurity controls, fraud prevention measures, and regulatory requirements.

• Established capability to influence senior stakeholders and handle sensitive, high-visibility issues.

• Strong strategic thinking paired with practical execution abilities.

• Experience in areas related to cybersecurity, fraud, or risk management.

• Extensive experience with Governance, Risk, and Compliance (GRC) platforms, such as Archer, MetricStream, or AuditBoard.

• Proficient in using Strategic Response Management (SRM) platforms, including Loopio, Responsive, or Anchor AI.

• Exceptional skills in written communication and editing.

• Demonstrated ability to handle a high volume of concurrent requests under stringent deadlines.

• Preferred: Experience in driving process or tool enhancements within compliance or RFP operations.

• Preferred: Background in converting complex technical material into clear, non-technical language.

• Preferred: Experience leading teams in regulated financial services or global enterprise environments.

• Preferred: Prior ownership of compliance tools, knowledge management systems, or audit automation projects.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements to promote work-life balance.

• Collaborative and innovative work environment.