Junior Salesforce Health Cloud System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct daily Salesforce administration tasks, including user provisioning, account updates, permission set management, role assignments, and access control.

• Implement approved changes, additions, and modifications related to users, organizational roles, security permissions, queues, and application configurations.

• Set up and maintain standard and custom Salesforce objects, fields, page layouts, record types, list views, and application settings.

• Apply approved configuration modifications via Salesforce Flow Builder, validation rules, assignment rules, and other declarative tools.

• Develop and manage Salesforce reports, dashboards, list views, and operational reporting functionalities.

• Conduct authorized data imports, updates, exports, and quality assurance activities using Salesforce administration tools.

• Provide Tier 2 application support and troubleshoot issues related to user access, configuration, workflow, and data.

• Oversee application performance, scheduled jobs, system notifications, and integration errors.

• Escalate intricate application defects, integration failures, and issues necessitating custom development to senior administrators or the Tier 3 development team.

• Aid in operational integrations with Amazon Connect and other enterprise systems, including contact center workflows and related data exchanges.

• Assist with the configuration, testing, validation, and deployment of approved system changes and application releases in sandbox environments.

• Maintain system documentation, configuration inventories, standard operating procedures, and troubleshooting manuals.

• Support regular user access audits, configuration reviews, and remediation of identified security vulnerabilities.

• Ensure administration activities align with DoD/DHA cybersecurity, privacy, access management, and change control protocols.

• Collaborate with senior administrators, developers, cybersecurity personnel, and operational stakeholders to address issues and enhance platform reliability.

⛳️ Requirements

• A bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline with 2–4 years of relevant experience; alternatively, a master's degree with less than 2 years of relevant experience may be considered, along with equivalent experience in line with Leidos policies.

• A minimum of 1 year of hands-on experience in Salesforce administration or configuration.

• Proficient understanding of Salesforce administration concepts, such as users, profiles, permission sets, roles, objects, fields, page layouts, reports, and dashboards.

• Familiarity with Salesforce declarative configuration tools, including Flow Builder and validation rules.

• Knowledge of enterprise application support, incident management, and change management procedures.

• Experience in troubleshooting application configuration, user access, and data-related challenges.

• Capability to adhere to established technical procedures, document configuration modifications, and resolve routine to moderately complex technical issues.

• Excellent analytical, troubleshooting, technical documentation, communication, and teamwork abilities.

• Ability to independently manage assigned tasks while effectively collaborating with senior technical staff and operational stakeholders.

• Must meet applicable DoD/DHA personnel security and suitability criteria.

• Preferred: Salesforce Certified Administrator.

• Preferred: Salesforce Platform App Builder certification or equivalent configuration experience.

• Preferred: Experience in administering Salesforce Health Cloud, Service Cloud, or other Salesforce enterprise applications.

• Preferred: Familiarity with Salesforce Government Cloud Plus or Government Cloud Plus – Defense environments.

• Preferred: Experience supporting DoD, DHA, VA, or other federal healthcare programs.

• Preferred: Understanding of healthcare operations, patient engagement, referral management, care coordination, or contact center workflows.

• Preferred: Proficiency in using Salesforce Data Loader, Salesforce Inspector, or similar administration tools.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and remote work options.