Senior IT Support Specialist – Hosting

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage complex L2 tickets as part of daily operations.

• Conduct thorough troubleshooting at the application, system, and platform levels.

• Address incidents related to virtualization, high availability, storage, firewalls, VPNs, performance, and stability.

• Execute intricate migrations.

• Coordinate incident management, prioritize tickets, and extract actionable improvements from outages and disruptions.

• Enhance runbooks, escalation procedures, minimum ticket data requirements, and support protocols.

• Provide technical mentoring to L1/L2 team members.

• Evaluate procedures and disseminate knowledge.

• Lead the technical response during critical incidents.

⛳️ Requirements

• Extensive knowledge of Linux and service stacks.

• Proficiency with web servers such as NGINX and Apache.

• Experience with PHP runtimes, databases, caching layers, and reverse proxies like HAProxy and Traefik.

• Familiarity with common hosting architectures, including application/database separation, replication, and clustering.

• Experience in virtualized environments, high availability concepts, and storage technologies such as Proxmox, KVM, and Ceph, or similar technologies.

• Proficient in troubleshooting at the application, system, and platform levels.

• Ability to assess dependencies and their impact on other systems.

• Capability to support the professional growth of colleagues, establish standards, and enhance work processes.

• Strong command of the German language.

• Good command of English for customer interactions, documentation, and vendor communication.

• Plus: Specialization in Proxmox/Ceph, Infrastructure as Code (IaC)/Ansible, experience with firewalls/VPNs/WAFs, complex migration projects, and monitoring/observability expertise.

🏝️ Benefits

• 100% remote work.

• Freedom to choose your hardware.

• Linux setups are explicitly encouraged.

• Home office allowance.

• 30 days of paid vacation.

• Opportunities for professional development in systems administration, networking, or software development.

• Support for further professional growth.

• Small team fostering close, personal collaboration.