Lead Support Specialist – Technical

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee support activities for the Spec-Tech division.

• Interact with associates through telephone, email, and chat platforms.

• Utilize effective customer service strategies when assisting associates experiencing stress.

• Liaise with senior management as well as line and staff associates.

• Operate within a conventional office setting.

• Minimal travel is required.

⛳️ Requirements

• A high school diploma or equivalent qualification.

• Completion of a training or certification program in technical support.

• At least 5 years of relevant work experience.

• Ability to communicate clearly and calmly via telephone, email, and chat.

• Proficient in applying effective customer service techniques with associates who may be under stress.

• Strong oral, written, and interpersonal communication skills across all levels, from senior management to line and staff associates.

• Experience in a contact center is preferred.

• Leadership or management experience is preferred.

• Project management experience is preferred.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• Virtual fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Competitive salary.

• Comprehensive benefits package.

• Support for personal and professional life.

• Opportunities for continuous learning.