IT Manager – EMEA

This is a fully remote position, open to applicants in Albania.

📋 Description

• Prepare, set up, and deploy laptops and other IT equipment for new hires.

• Oversee employee accounts, user settings, and access rights across company systems and platforms.

• Manage IT onboarding and offboarding processes, including account creation, access modifications, and equipment retrieval.

• Install, configure, and maintain software, applications, and workplace tools.

• Provide first-level technical support and troubleshoot basic hardware, software, and connectivity challenges.

• Administer and uphold an inventory of company IT equipment and assigned devices.

• Ensure that employees have the necessary access to internal tools, systems, and resources.

• Maintain essential IT documentation, equipment records, and operational procedures.

• Monitor equipment requirements and coordinate device replacements or upgrades as needed.

• Collaborate with external IT service providers when advanced technical support is necessary.

⛳️ Requirements

• Fluency in English is required.

• Previous experience in IT administration, IT support, IT operations, or a related role.

• Strong understanding of computer hardware, operating systems, and device configuration.

• Experience in managing user accounts, access permissions, and IT administration across various platforms.

• Familiarity with Windows and macOS environments.

• Knowledge of common workplace tools, SaaS applications, and account management systems.

• Basic troubleshooting capabilities across hardware, software, and network connectivity.

• Excellent organizational skills and keen attention to detail.

• Ability to handle multiple IT requests and prioritize tasks autonomously.

• Proactive, service-oriented mindset with robust problem-solving skills.

• Comfortable working remotely and collaborating with teams across different EMEA time zones.

• Experience with Google Workspace or Microsoft 365 administration.

• Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf.

• Experience with identity and access management (IAM) tools.

• Understanding of IT asset management and inventory systems.

• Experience in supporting a remote or internationally distributed workforce.

• Basic knowledge of IT security, device compliance, and access control best practices.

🏝️ Benefits

• Fully remote position with the flexibility to work from anywhere within the EMEA region.

• Six-month contract with the potential to contribute to the company's operational structure.

• Direct ownership of daily IT operations and employee technical support.

• International work environment with a distributed team across various locations.

• Diverse responsibilities encompassing equipment management, IT administration, and user support.

• Immediate impact by ensuring employees have the necessary tools and access to work effectively.