Senior IT Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate on support tickets as part of the Internal IT team.

• Offer comprehensive support for macOS and Linux environments, encompassing setup, device management, troubleshooting, and the software and hardware lifecycle.

• Oversee Identity & Access Management, including user lifecycle, groups, roles, permissions, and Single Sign-On (SSO) across essential systems.

• Manage tooling systems, including configuration, access, integrations, and lifecycle management.

• Conduct IT onboarding calls for new employees as their initial Internal IT contact.

• Take ownership of internal IT projects from initial scoping through implementation and transition into operations.

• Automate onboarding processes, role changes, tool provisioning, and offboarding user journeys.

• Enhance processes for improved efficiency.

• Document processes, systems, and tools for colleagues and maintain Internal IT documentation.

⛳️ Requirements

• Several years of experience in IT support or internal IT at an advanced level.

• Proven track record of owning a system or topic from start to finish while ensuring its continued functionality.

• Proficient in macOS and Linux support, with command line experience and basic scripting skills in languages such as Bash or Python.

• Solid understanding of Identity & Access Management, including SSO, MFA, directory services, roles, and permissions.

• Capability to manage projects independently while providing day-to-day support.

• Interest in AI agents and automation, with a willingness to integrate them into your work.

• Strong communication skills with non-technical colleagues and a service-oriented mindset.

• Documentation is a routine practice, not an afterthought.

• Proficiency in English at C1 level or above, and German at B1 level or above.

• ITIL knowledge is a plus, either through certification or equivalent practical experience.

• Experience in an ISO 27001 environment is an added advantage.

🏝️ Benefits

• Remote-first approach, applicable across Germany: Work from your ideal location, with regular team gatherings in Berlin and other off-site venues.

• Flexible working hours to accommodate your schedule.

• Personal budget for home-office equipment.

• Enjoy 30 days of vacation.

• Investment in personal and professional development.

• Performance bonuses linked to set objectives and key results.

• Welcome package upon joining.

• Participate in summer and Christmas parties.

• Regular team gatherings to foster collaboration.

• Engage in projects that have a significant impact on public safety and national security.