Senior IT Manager

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Oversee the IT department comprehensively, encompassing infrastructure, networks, end-user devices, collaboration tools, SaaS solutions, and IT support.

• Architect, establish, and sustain secure office and cloud infrastructures, which include networking, Wi-Fi, firewalls, VPNs, backups, and connectivity.

• Manage identity and access protocols, including single sign-on, multi-factor authentication, role-based access, along with seamless onboarding and offboarding processes.

• Develop and implement IT and security policies that address device management, data protection, patching, and incident response, in compliance with GDPR and Kosovo's Law on Protection of Personal Data.

• Collaborate with Engineering and DevOps to facilitate developer tools, access to cloud environments, and secure workstation setups.

• Strategize and oversee the IT budget, procurement processes, software licenses, asset inventory, and relationships with vendors.

• Establish IT support and helpdesk workflows, service level agreements, and documentation, while building a team as the organization expands.

• Guarantee business continuity through dependable backups, monitoring, and validated recovery protocols.

⛳️ Requirements

• At least 7 years of experience in IT infrastructure, systems administration, or IT operations, with a minimum of 3 years in a leadership role within an IT function or team.

• Extensive hands-on experience managing Microsoft 365 and/or Google Workspace, including email services, collaboration tools, and security configurations.

• Strong background in identity and access management tools, such as Microsoft Entra ID (Azure AD) or Okta, including SSO and MFA functionalities.

• Practical skills in device management for Windows and macOS using platforms like Microsoft Intune or Jamf.

• Comprehensive understanding of networking and security principles, including LAN/WAN, Wi-Fi, firewalls, VPN, DNS, and endpoint security.

• Experience with cloud services such as AWS or Azure, along with supporting software engineering teams and their associated tools.

• Solid grasp of information security practices and data protection regulations, including GDPR.

• Proven track record in managing IT budgets, vendor relationships, procurement, and licensing, particularly in the context of setting up or scaling IT for a growing organization.

• Proactive, hands-on, and service-oriented with excellent communication abilities.

• Proficient in English and adept at utilizing automation and AI tools to enhance IT operations.

• Preferred qualifications include certifications such as ITIL, CISSP, CompTIA Security+, or Microsoft/AWS, familiarity with ITSM tools like Jira Service Management, scripting skills (PowerShell, Bash, or Python), experience with ISO 27001 or SOC 2 compliance, and experience in supporting IT within a software company.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Flexible working arrangements.

• Comprehensive healthcare benefits.

• A dynamic and collaborative work environment.