Senior IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the IT function at BridgeTower Media, establishing its direction via an outsourced delivery model.

• Take ownership of the IT strategy, long-term technology roadmap, sourcing framework, and operational model.

• Prioritize initiatives, present investment proposals, assess tradeoffs, and identify risks to executive leadership.

• Act as the primary internal accountability point for IT matters.

• Conduct weekly IT status updates, monthly IT reviews, and KPI scorecard assessments.

• Develop and oversee the annual IT budget, monitoring expenditures, renewals, variances, and savings.

• Manage relationships with the managed service provider and other technology vendors.

• Define and negotiate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); evaluate performance and enforce corrective measures.

• Review invoices, handle contracts, manage RFPs, vendor assessments, renewals, and transitions.

• Maintain vendor responsibility maps and implement ITIL-aligned processes.

• Approve and supervise cybersecurity strategies, security reporting, incident response, disaster recovery, risk assessments, vulnerability management, and compliance documentation.

• Oversee Microsoft 365, Entra ID, Azure, identity and access reviews, network infrastructure, office connectivity, printers, hardware, assets, and help desk performance.

• Manage software and license inventories, utilization assessments, procurement, and security evaluations.

• Hold website hosting and web development partners accountable for hosting services, security, uptime, domains, DNS, SSL certificates, and email authentication.

• Coordinate IT due diligence and technology integration for mergers, divestitures, and investor transactions.

• Monitor IT projects, risks, decisions, budgets, milestones, runbooks, architectural diagrams, and operational documentation.

• Provide technical insights on new SaaS and AI tools as well as other company initiatives.

⛳️ Requirements

• Bachelor's degree in information technology, computer science, information systems, or a related discipline, or equivalent experience.

• A minimum of 8 years of progressive IT experience.

• At least 4 years in an IT management position with responsibilities for budget and vendor strategy.

• Minimum of 3 years acting as the accountable owner of one or more managed service provider relationships.

• Expertise in defining SLAs, managing performance, leading contract negotiations or renewals, reconciling invoices, and enhancing outsourced service delivery.

• Capability to govern outsourced IT through plans, SLAs, KPIs, and scorecards.

• Extensive technical knowledge of Microsoft 365, Entra ID, endpoint management, networking, zero-trust access, Azure or other cloud platforms, security operations, backup and disaster recovery, and SaaS administration.

• Familiarity with cybersecurity programs aligned with recognized frameworks such as NIST CSF or CIS Controls.

• Understanding of ITIL/ITSM processes.

• Experience supporting a distributed or remote workforce of 200 or more users in a multi-site or multi-brand organization.

• Experience with IT due diligence and/or post-acquisition technology integration.

• Proven experience leading RFPs, vendor selections, and contract negotiations.

• Experience managing office network infrastructure and connectivity across multiple locations.

• Strong written and verbal communication skills along with executive presence.

• Experience in constructing and managing an IT budget and developing investment proposals.

• Ability to function as the sole internal IT owner for the company.

• Reliable home internet connection with a minimum of 50 Mbps upload and 10 Mbps download.

• Preferred professional certifications include ITIL 4 Foundation, CISSP, CISM, CompTIA Security+, or Microsoft 365/Azure certifications.

• Experience in media, publishing, or a digital-first organization is preferred.

• Familiarity with tools such as CrowdStrike Falcon, Cloudflare Zero Trust, Mimecast, AvePoint, Keeper, KnowBe4, or similar solutions is preferred.

• Experience with managed WordPress hosting, multi-registrar DNS consolidation, and DMARC enforcement at scale is preferred.

• Experience overseeing an MSP or IT services RFP and transition is preferred.

• Familiarity with ClickUp is preferred.

• Must maintain a quiet, distraction-free, safe workspace with reliable internet access.

• Must be accessible and responsive during scheduled work hours.

• Must adhere to remote work, data security, payroll, benefits, and overtime policies.

🏝️ Benefits

• Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) offering tax-free funds for individual health insurance premiums.

• Vision and dental insurance options.

• Company-paid Life, AD&D Insurance, and Short- and Long-Term Disability coverage.

• Employee Assistance Program.

• Unlimited Paid Time Off (PTO).

• Sick leave.

• Summer weekend jumpstart hours.

• Over 10 paid holidays.

• Tuition Assistance Program.

• 401(k) plan with a company match.

• Opportunities for growth.

• Learning and Development programs.