Senior IT Engineer – MSP, WFH, Benefits

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the Tier 3 escalation point for intricate issues involving servers, networks, cloud platforms, and endpoint security.

• Identify root causes instead of merely addressing symptoms.

• Conduct proactive audits of client environments to identify risks, vulnerabilities, and inefficiencies.

• Develop monitoring, alerting, and automation solutions to detect or resolve issues.

• Oversee infrastructure projects from start to finish, including cloud migrations, Microsoft 365 deployments, network renovations, and security implementations.

• Create and maintain PowerShell scripts to automate repetitive tasks.

• Provide mentorship to junior engineers.

• Communicate effectively with clients and vendors.

• Document systems and workflows in detail.

• Take ownership of client environments and enhance team and operational standards.

⛳️ Requirements

• A minimum of 5 years of IT experience, with at least 2 years in an MSP or multi-client setting.

• Extensive knowledge of Windows Server (2016–2022), Active Directory, DNS/DHCP, Group Policy, and virtualization technologies (VMware/Hyper-V).

• Strong foundational understanding of networking: routing, switching, VLANs, and firewall management (SonicWall, Fortinet, or Meraki).

• Solid experience with Microsoft 365 and Azure (AZ-104 level or equivalent).

• Proficient in PowerShell scripting.

• Practical experience with RMM and PSA platforms (Datto, HaloPSA, NinjaRMM, or equivalent).

• Experience providing VOIP support (3CX or similar).

• Excellent diagnostic abilities and root-cause analysis skills.

• Natural inclination to mentor others.

• Self-motivated once familiar with the environment.

• Transparent communicator.

• Long-term perspective.

• Ability to work remotely from the Philippines.

🏝️ Benefits

• Permanent Work from Home.

• Competitive Salary.

• HMO.

• Mental health programs through HMO.

• Maternity Assistance through HMO (for female employees).

• Paid Vacation Leave.

• Technology Allowance.

• Internet Allowance.

• Weekly Payout.

• Opportunities for career growth and advancement.