Senior IT Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary operational escalation contact for the Services team.

• Assume technical leadership during significant incidents: guide diagnosis, determine actions, and keep leadership updated.

• Safely implement complex changes that exceed established standards, ensuring a rollback plan is in place.

• Restore environments to standard conditions and maintain their integrity.

• Conduct post-incident reviews aimed at enhancing standards, runbooks, or automation processes.

• Intentionally develop Tier 2 analysts.

• Oversee migrations, server and cloud transitions, as well as new customer onboarding procedures.

• Apply Workplace OS layers according to established standards.

• Confirm that delivered environments are operable by the team and ensure proper handover.

• Hold the authority to halt deliverables that may lead to long-term support challenges.

⛳️ Requirements

• A minimum of five years experience supporting and engineering Microsoft environments, particularly in a managed services or multi-customer context.

• Proven track record of owning complex problems from start to finish.

• Demonstrated experience executing changes in production without incidents.

• Comprehensive knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, Defender, and Purview fundamentals.

• Extensive understanding of Entra ID and Active Directory, covering hybrid identity, authentication flows, and Conditional Access.

• Proficient in Windows Server technologies: AD, Group Policy, DNS, DHCP, file services, and certificates.

• Knowledge of Azure infrastructure components: virtual machines, networking, storage, backup, Site Recovery, governance, and cost management.

• Practical understanding of security measures: MFA, Conditional Access, endpoint protection, patch and vulnerability management, Zero Trust, and familiarity with CIS.

• Ability to troubleshoot networking issues; experience with Cisco Meraki and Barracuda is particularly relevant.

• Proficient in PowerShell for administration and automation tasks.

• Experience in backup, continuity, and disaster recovery, including designing and validating effective solutions.

• Valued certifications include Microsoft endpoint and administrator paths, SC series, AZ-104, AZ-305, and AZ-500.

🏝️ Benefits

• Customized benefits package including health, vision, dental, and paramedical services.

• Flexibility in your work schedule, including when and where you work, across a 4.5-day workweek.

• Generous vacation policy that exceeds industry standards.

• Focus windows designated to ensure deep, uninterrupted work sessions.

• Extensive exposure to technology through client interactions and laboratory environments.

• Funded lifelong learning opportunities: access to an immersive education platform, vendor training, and soft-skills development.

• Wellness support, including access to an employee wellness platform and a wellness allowance.

• Clearly defined career framework with development plans, capability bands, and dedicated time for professional growth.

• An open opportunity to influence the company's direction, supported by leadership that prioritizes your interests.

• Work. Life. Balance.