Senior IT Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take complete ownership of the configuration, health, security posture, and strategic roadmap for one or more key IT platforms.

• Manage intricate escalations involving Mac, Windows, and Linux devices as well as SaaS applications.

• Enhance onboarding, offboarding, device lifecycle management, and access-provisioning workflows with scalability considerations.

• Operate Posit's enterprise AI platform and its integrations, including SSO/SCIM health, license management, MDM deployment, and support for complex issues.

• Guide IT Engineers through ticket pairing, pull-request evaluations, and the enhancement of technical practices.

• Oversee SaaS configurations, endpoint controls, access controls, and patch management to ensure security and compliance.

• Develop and maintain technical documentation, runbooks, and playbooks.

• Lead routine audits of IT-controlled systems and manage remediation efforts.

• Propel IT GitOps practices through version-controlled coding, pull requests, peer reviews, and coaching.

• Assist in defining IT engineering standards, IaC patterns, code review expectations, and exception processes.

• Aid in procurement, vendor evaluation, and technical assessments for new tools.

• Uphold information security and safety protocols.

• Monitor hardware/software assets and analyze capacity and spending trends.

• Respond to internal and external audit inquiries in collaboration with GRC and Security.

• Support authorized MCP integrations and AI workflows, encompassing identity, access, deployment, and monitoring.

• Suggest and implement automated IT process enhancements.

• Cultivate stakeholder relationships, review systems and processes, resolve escalations, take ownership of platforms, lead operational enhancements, and assist in audits and compliance efforts.

⛳️ Requirements

• Extensive progressive IT experience, including substantial roles as a systems administrator or engineer in a SaaS-first or distributed environment.

• Strong skills in problem investigation, deductive reasoning, escalation management, and system redesign.

• Capability to articulate complex technical subjects to non-technical audiences and collaborate with security, engineering, and legal stakeholders.

• In-depth knowledge of identity providers, MDM platforms, productivity suites, and endpoint security tools.

• Proficient with Okta, Jamf Pro, Microsoft Intune, Fleet, Google Workspace, Slack, and Zoom.

• High level of proficiency with macOS, Linux, and Windows.

• Practical experience managing mobile device management platforms on a large scale.

• Strong understanding of SAML, OIDC, SCIM, MFA/SSO architectures, and prevalent identity threats.

• Proven experience leading cross-functional projects from conception to completion in a fast-paced environment.

• Experience managing multiple SaaS applications on a large scale.

• Hands-on experience with IT GitOps, including version control, pull request workflows, and Infrastructure-as-Code using Pulumi or Terraform, or the capability to quickly acquire these skills through scripting and automation experience.

• Familiarity with enterprise AI platforms such as Claude Enterprise and the safe operation of SSO, SCIM, MDM, and integration platforms.

• Experience in AWS infrastructure administration is a plus, covering compute, networking, IAM, backups, and monitoring.

🏝️ Benefits

• 100% coverage of medical, dental, and vision insurance premiums for employees and their families.

• Inclusion of fertility and gender-affirming healthcare in all insurance plans.

• Access to supplemental mental health and wellness benefits via Ginger, including support for teen family members.

• Gender-neutral paid parental leave for all new parents, including those who are foster or adoptive parents.

• Enrollment in 401(k) plans starting on the first day of employment.

• Significant yearly 401(k) matching after six months of employment.

• Annual profit-sharing bonuses.

• Fully distributed team with flexible remote work options; a Boston office is available.

• Monthly reimbursement of $400 for coworking space.

• A Lifestyle Savings Account with an initial deposit of $1,800 and a quarterly stipend of $375 for professional development, wellness, financial health, charitable contributions, and support for remote work.

• Minimum of four weeks of paid time off annually.

• 15 paid holidays per year.

• Structured focus time, minimized meeting schedules, and asynchronous working practices.

• Opportunities for mentorship and career development.