IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the lead administrator for NetSuite, HubSpot, Microsoft 365, and other SaaS platforms.

• Oversee user administration, permissions, and system configurations.

• Ensure data quality and maintain platform documentation.

• Provide training to staff on the systems they utilize.

• Serve as a point of contact with technology vendors and support providers.

• Manage and sustain integrations across fundraising, CRM, financial, and operational systems.

• Resolve data synchronization issues effectively.

• Recognize manual processes and develop automated workflows using platform-native and low-code/no-code tools.

• Support API-based connections and middleware solutions.

• Document automated processes thoroughly.

• Assess practical AI tools and use cases that enhance staff productivity.

• Assist teams in responsibly adopting AI tools through guidelines, examples, and hands-on support.

• Create and maintain dashboards and reports to provide leadership visibility into organizational and program impact.

• Address reporting requirements across the organization.

• Monitor data accuracy and rectify integrity issues at their source.

• Take ownership of baseline information security, encompassing access management, security policies, and incident response.

• Conduct regular access reviews and system audits.

• Uphold IT policies and a fundamental business continuity/disaster recovery plan.

• Ensure that practices align with donor and organizational compliance expectations.

⛳️ Requirements

• A minimum of 5 years of experience in IT systems administration, business systems management, or technology operations.

• At least 2 years of experience with NetSuite.

• Experience in administering cloud-based business applications.

• Strong comprehension of CRM, ERP, and SaaS ecosystems.

• Proven track record in building workflow automations, including AI platforms, Power Automate, Zapier, Celigo, etc., or leading practical process enhancements.

• Comfort in evaluating and rapidly learning new software and AI tools, translating them into practical applications for non-technical staff.

• Familiarity with information security fundamentals, including access management, policy, and incident response.

• Outstanding troubleshooting skills and a customer-service orientation.

• Strong written and verbal communication abilities.

• Ability to work independently and take on multiple roles within a lean, remote team.

• Knowledge in data management, system integration, data validation, troubleshooting, and process documentation.

• Skills in process mapping, workflow automation, AI utilization, problem-solving, and continual improvement.

• Proficiency in change management, training, communication, technology enablement, and AI literacy.

• Expertise in data analysis, reporting, dashboard development, business insights, and data storytelling.

🏝️ Benefits

• Medical insurance with 80% employer coverage.

• HRA account.

• 100% coverage for dental insurance.

• Vision coverage.

• Long-term disability insurance.

• Life insurance coverage.

• 401K plan with up to 6% employer match.

• Professional development benefits.

• Open flexible time off (FTO).

• Paid parental leave.

• Competitive salary.