Senior Insurance Compliance & Regulatory Lead

This is a fully remote position, open to applicants in United States, +17 more locations.

📋 Description

• Oversee comprehensive investigation and resolution processes for significant customer complaints.

• Act as the ultimate escalation contact for intricate issues.

• Supervise carrier audits and state regulatory complaint procedures.

• Draft, review, and finalize official communications to state insurance departments, carrier partners, and clients.

• Collaborate with Legal, Product, and Engineering teams to convert audit results and complaint patterns into product modifications, automated checks, and procedural enhancements.

• Manage the complaint log and associated workflows, ensuring records are precise and audit-ready for market conduct reviews and state data requests.

• Adhere to statutory deadlines and internal service level agreements (SLAs).

• Serve as the main operational contact for carrier partners during claims investigations, regulatory inquiries, and information audits.

• Offer operational guidance, quality control, and subject-matter expertise to customer service, compliance, and claims support teams.

• Keep audit-ready documentation of complaint trends, regulatory communications, and resolution timelines.

• Update leadership on emerging compliance risk areas.

⛳️ Requirements

• Active Property & Casualty (P&C) license is mandatory, or the ability to obtain it swiftly.

• A minimum of 5 years of experience in insurance, including at least 3 years focused on state insurance and regulatory compliance.

• Preference for candidates with over 2 years in a team lead, managerial, or supervisory capacity.

• Demonstrated experience directly managing state regulatory inquiries (DOI complaints) and relationships with carrier audits.

• Familiarity with NAIC model regulations, state insurance codes, and standards for market conduct examinations.

• Capability to translate regulatory requirements into operational policies and team practices.

• Outstanding written and verbal communication skills at the executive level, with a strong focus on legal and compliance details.

• Analytical mindset with experience in leveraging data to inform cross-functional product and operational enhancements.

• Bachelor’s degree is preferred, or equivalent practical leadership experience.

• Authorized to work in the U.S. or Canada.

• Must currently reside in an eligible U.S. state or Ontario, Canada.

🏝️ Benefits

• 100% remote work from home.

• All necessary equipment provided.

• Comprehensive medical, dental, and vision insurance.

• 401(k) matching.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• Equity opportunities or stock options.

• RRSP plan with employer matching for Canada-based employees.