Senior Instructional Designer, Learning Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a learning consultant for the Disputes Experience business line.

• Acquire a comprehensive understanding of business operations and metrics to propose learning strategies that enhance business results.

• Work collaboratively with team members, subject matter experts, and stakeholders to ascertain training requirements and goals.

• Assess the effectiveness of learning programs and pinpoint opportunities to enhance agent skills and performance.

• Utilize adult learning principles and instructional design methodologies to develop engaging learning solutions and course materials.

• Create various types of learning formats, including instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning, audio, video, simulations, and games.

• Oversee the complete design and development of learning content, encompassing assessments.

• Analyze and implement trends in instructional design and learning technologies.

• Design learning experiences catering to diverse learning styles and a global, varied audience.

⛳️ Requirements

• Over 7 years of experience in designing and developing multi-modal learning experiences.

• Expertise in adult learning theory and best practices in instructional design.

• Proficient in eLearning, instructor-led training, video production, system simulations, branching scenarios, and comprehensive e-learning solutions.

• Experience in analyzing source materials and developing design documents for developers.

• Familiarity with leveraging AI tools in daily tasks while assessing output quality and business impact.

• Knowledge of both agile and waterfall (ADDIE) design methodologies.

• Strong skills in data analysis and experience in designing evaluation strategies using data/metrics.

• Proven experience with at least two learning authoring tools, such as Articulate 360, Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, or Canva.

• Ability to create and manage project plans that encompass stakeholder responsibilities, timelines, needs, and risks.

• Willingness to travel domestically and internationally approximately 10% of the time.

• Exceptional communication and relationship-building skills.

• Experience in achieving outcomes through vendor partnerships and contact centers is a plus.

• Aptitude in graphic design, video, and audio production is also advantageous.

🏝️ Benefits

• Full-time employees are eligible for a bonus.

• Competitive equity package offered.

• Comprehensive health, financial, and wellbeing benefits provided.

• Backup care for children, elders, and pets available.

• Subsidized commuter benefits for eligible employees.

• Generous vacation policy and company-wide paid days off.

• 1% of time off dedicated to supporting local community organizations.

• Annual wellness stipend for eligible wellness-related expenses.

• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

• Family planning reimbursement available.

• Fully remote program offered.

• Team and company-wide events based on location.