Senior Implementation Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire knowledge and provide coaching on the relevant Intellect product suite.

• Facilitate the onboarding process for new customers.

• Strategically assist customers in the implementation and launch of Intellect’s product suite.

• Train both customers and team members on the functionalities of Intellect’s product suite.

• Assess customer challenges and analyze business requirements.

• Convert requirements into effective system designs.

• Oversee activities to ensure project completion and support milestone objectives.

• Suggest and implement continuous improvement initiatives.

• Act as the main point of contact for enterprise client stakeholders during implementation.

• Manage relationships with stakeholders at all levels, including VP and C-suite, bridging the gap between customer and technical language.

• Create solutions that address customer needs where established processes may be lacking.

• Collaborate across various functions with Support, Integration, Product, and Sales teams across different time zones.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree).

• Over 5 years of experience in implementing software systems and SaaS solutions.

• Familiarity with Quality Management Systems (QMS) and associated quality policies, objectives, and concepts.

• Understanding of Connected Front End Worker (CFW) software and related practices.

• Knowledge of standards and regulatory frameworks like ISO 9001 and CFR 21 Part 11.

• Technologically proficient with a quick aptitude for learning new systems.

• Demonstrated experience managing large, complex projects and leading extensive programs and change management initiatives.

• Experience in customer project design and scoping.

• Comfortable engaging with senior stakeholders, including those at the VP and C-suite level.

• Strong analytical skills, with a track record of using data to showcase ROI and success.

• High technical aptitude with the capability to comprehend and articulate complex software solutions.

• Familiarity with highly configurable software products is advantageous.

• Ability to operate effectively in a cross-functional, matrixed environment.

• Excellent attention to detail, organizational skills, follow-through, and time management abilities.

• Capacity to manage multiple priorities and adapt focus based on business requirements.

• Proficient in building relationships, nurturing trust, and developing partnerships both internally and externally.

• Experience with B2B SaaS is a plus.

• Background in manufacturing, life sciences, or other regulated industries is beneficial.

• Experience with global clients is an added advantage.

• Project management qualifications or certifications, such as PMP or PRINCE2, are desirable.

• Proficiency with collaboration and messaging tools such as Slack or Teams is a plus.

🏝️ Benefits

• Competitive salary along with an exceptional benefits package.

• Opportunities for career advancement and professional growth.

• A collaborative and supportive work atmosphere.

• Fully remote work setup with flexible working hours.