Senior HVAC/R Field Technical Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute field installations and commissioning tasks.

• Lead investigations into the root causes of issues reported with Hussmann products in the field.

• Oversee field projects while adhering to budgetary constraints.

• Manage individual resource utilization, itinerary planning, and communication scheduling.

• Work collaboratively with cross-functional teams to achieve project goals and minimize customer risk.

• Offer customer support for both ongoing and new product deliveries and startups.

• Engage in meetings to address field issues, support significant customer startups, and initiate new products and control systems.

• Drive projects to successful completion.

• Contribute to process enhancement initiatives.

• Supervise complex orders and new product constructions.

• Promote cross-functional accountability for Field Quality.

• Record onsite observations through field reports.

• Utilize the Field Escalation process when necessary.

• Carry out standard FQS responsibilities.

• Conduct audits at plants and customer locations to foster continuous improvement.

• Provide advanced technical assistance to customers, contractors, technicians, and engineering teams.

• Offer startup assistance for refrigeration systems and merchandisers.

• Identify and address issues prior to equipment startup to reduce warranty costs.

• Mentor and develop less experienced FQS team members.

• Organize and coordinate training sessions.

• Deliver peer-to-peer training.

• Develop training materials.

• Advocate for employee engagement initiatives.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 7 years of experience in refrigeration, HVAC, or a related field.

• In-depth knowledge of industry products.

• Practical understanding of complex refrigeration systems.

• Advanced knowledge of electrical controls and equipment.

• Experience in field project management.

• Proficient in Microsoft Office, particularly Excel, PowerPoint, and Word.

• Experience managing complex customer startups.

• Strong verbal communication skills for effective presentations to customers or staff.

• Willingness to travel within manufacturing and installation sites.

• Familiarity with or willingness to be trained in Hussmann systems such as Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center.

• Ability to travel independently up to 70% to manufacturing and customer locations.

• Technical degree or Bachelor's degree is preferred.

• Experience leading meetings with cross-functional teams is preferred.

• Experience in manufacturing new product launches or builds is a plus.

🏝️ Benefits

• Comprehensive medical, dental, vision, and prescription plans.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• Coverage for life, accident, critical illness, disability, legal, identity theft, and pet insurance.

• 401(k) plan with company matching contributions and immediate vesting.

• Paid time off for employees.

• Stewardship and parental leave benefits.

• Tuition reimbursement available for job-related courses after six months of employment.

• Access to an Employee Assistance Program (EAP).

• Virtual health management services.

• Support for chronic condition management.

• Programs for tobacco cessation.

• Potential availability of discretionary bonuses and incentives.