Senior Hardware/Software Installation Technician – Survey Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee physical site assessments at military locations (CONUS and OCONUS) to confirm power, space, cooling (HVAC), and connectivity needs for new equipment installations.

• Evaluate existing network infrastructure, including fiber/copper cabling, patch panels, and conduits, to identify upgrade necessities.

• Create detailed Site Survey Reports (SSRs) and Installation Design Plans (IDPs), which encompass floor plans, rack elevation diagrams, and power calculations.

• Produce precise Bills of Materials (BOMs) to facilitate procurement and logistics for upcoming installations.

• Execute installation, configuration, and troubleshooting of IT hardware, such as routers, switches, crypto devices, and UPS units, along with their associated software/firmware.

• Install and configure Windows/Linux operating systems and implement system baselines like STIGs in line with DoD cybersecurity guidelines.

• Conduct burn-in testing and validation of systems before final acceptance.

• Resolve complex hardware/software interoperability challenges in the field, collaborating with backend engineering teams.

• Serve as the main technical liaison between the PMO and site customers.

• Develop and maintain engineering drawings utilizing Microsoft Visio or AutoCAD.

• Ensure compliance with safety regulations and military installation access protocols during field activities.

• Provide After Action Reports (AARs) and daily status updates while traveling.

• Mentor junior technicians and communicate directly with the Project Manager, PMO, and Government Points of Contact.

⛳️ Requirements

• Bachelor’s degree in IT/Engineering or 6+ years of relevant field experience in place of a degree.

• Over 5 years of experience in hardware/software integration and structured cabling.

• Demonstrable experience conducting site surveys for DoD or Federal Government settings.

• Proficient in Microsoft Visio for developing network diagrams and rack elevations.

• Strong grasp of power requirements (NEMA plugs, UPS sizing, BTU calculations).

• Familiarity with fiber optic and copper cabling standards (single-mode, multi-mode, CAT6).

• Active Secret Clearance; Top Secret clearance preferred.

• Must be willing to travel 90% of the time for deployments, both CONUS and potentially OCONUS.

• Capable of lifting and carrying equipment weighing up to 50 lbs.

• Ability to work in confined spaces (such as server closets and raised floors).

• Ensure compliance with all necessary training and certification updates for personnel.

🏝️ Benefits

• Medical, Dental & Vision Coverage.

• Wellness Program.

• 401(k) Matching.

• Disability (Short Term & Long Term).

• Employee Assistance Program.

• Life Insurance.

• Education & Training.

• Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave).