Senior Functional Consultant – D365 CE

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee functional support and enhancement tasks for various client environments

• Monitor and prioritize support cases, investigate functional challenges, document findings, coordinate subsequent actions, and ensure cases are resolved

• Facilitate discussions regarding requirements and solution design for enhancements after go-live

• Configure and support Dynamics 365 CE and Power Platform functionalities, including model-driven applications, Dataverse, forms, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows

• Provide support for Sales, Customer Service, Field Service, Customer Insights, Power Pages, and other related CE/CX capabilities

• Assess standard functionality versus configuration or customization and identify risks associated with scope, data, security, integrations, adoption, and business process design

• Create and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation

• Ensure traceability from client requests and support cases through requirements, design, configuration, testing, approvals, deployment, and closure

• Plan and conduct functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support

• Assist clients through Microsoft release waves and upgrade cycles

• Collaborate with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extensions

• Lead small projects and enhancement efforts utilizing Agile delivery practices; manage scope, schedule, budget, risks, dependencies, and deliverables

• Assign tasks to junior or offshore team members, review deliverables, and support team development

• Establish trusted relationships with clients through responsive communication, practical recommendations, status updates, and follow-through

• Adhere to MCA Connect standards and methodologies, optimize resource utilization, and pursue annual training and certification objectives

⛳️ Requirements

• 5+ years of experience in implementing, configuring, or supporting Microsoft Dynamics 365 CE, covering areas such as Sales, Customer Service, Field Service, Customer Insights, or similar CRM platforms

• Proven experience in supporting production or post-go-live environments, including case triage, root-cause analysis, enhancement delivery, release support, and client communication

• Practical experience in configuring Dataverse and model-driven applications, including tables, forms, views, dashboards, business rules, business process flows, security, queues, and routing

• Familiarity with Power Automate, Power Pages, Microsoft 365 integration, dashboards, reporting, and user security concepts

• Experience in gathering requirements and converting business needs into user stories, acceptance criteria, functional designs, configuration choices, test scenarios, and adoption materials

• Knowledge of solution management and application lifecycle management across development, test, and production settings

• Strong skills in troubleshooting, analysis, documentation, facilitation, and client-facing communication

• Capability to manage competing priorities across multiple clients, work independently, clearly communicate status and risks, and deliver work on schedule and within budget

• Understanding of Agile delivery, backlog refinement, sprint demonstrations, test management, release readiness, training, and change/adoption fundamentals

• Experience in building or supporting Canvas Apps and Power Pages solutions with Dataverse as the primary data source

• Familiarity with Azure DevOps or similar tools for backlog, testing, defect, and release management

• Experience in supporting integrations between Dynamics 365 CE and Dynamics 365 Finance & Operations, including knowledge of Dual-write

• Working knowledge of Power BI, Copilot, embedded intelligence, and automation capabilities

• Background in a consulting or managed services setting supporting multiple clients

• Relevant Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, PL-600, or current role-aligned equivalents are preferred

🏝️ Benefits

• Bonus structures

• Unlimited Paid Time Off (UPTO)

• 401k Plan with Company Matching Contribution

• Monthly Stipend for Home Office Expenses

• Subsidized Medical, Dental and Vision Coverage

• Health Savings and Flexible Spending Accounts

• Company Paid Life and Disability Insurance

• Training, Certification and Continuing Education Support

• Opportunities for personal and professional growth