Senior Forward Deployed Engineer – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical deployment of Tines’ platform in intricate enterprise settings.

• Connect Tines with current systems and tailor customer-specific workflows.

• Ensure a swift and seamless transition to deliverable results.

• Provide support and training for customer users and stakeholders at all levels.

• Promote platform usage and enhance customer value.

• Discover new use cases and opportunities to increase adoption across teams, workflows, and business units.

• Act as the main technical contact and trusted advisor for the platform.

• Resolve issues, conduct workshops, respond to technical inquiries, and eliminate obstacles.

• Build enduring relationships with users and executive sponsors.

• Identify recurring challenges, unmet needs, and high-value use cases for Engineering, Product, and GTM teams.

• Travel 20–40% to customer locations.

⛳️ Requirements

• At least 8 years in a technical, customer-facing position such as Solutions / Pre-sales Engineer, Technical Consultant, Customer Success Engineer, Forward Deployed Engineer, Integration / Implementation Engineer, or Software Engineer with customer interaction.

• Minimum of 5 years experience working with public sector or federal clients.

• Demonstrated success in driving adoption and delivering measurable value from complex technical products within enterprise settings.

• Strong engineering capabilities to manage integrations, troubleshoot production challenges, and comprehend customer infrastructure.

• Proficient in Python; familiarity with TypeScript, Java, or similar languages is ideal.

• Experience with LLMs and AI systems in production, including prompt engineering, agent workflows, and large-scale deployment.

• Ability to train, empower, and influence stakeholders at all levels.

• High level of initiative and resourcefulness; capable of working independently and taking full ownership of accounts.

• Excellent communication skills.

• Willingness to travel 20–40% to customer locations.

• Authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Equal employment opportunities.

• Flexible remote work arrangement.

• Chance to become a founding member of the forward deployed team.

• Customer-facing exposure to transformative AI adoption.

• Opportunities for career learning and growth.