Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Evaluate performance, scalability, availability, and security needs.

• Create AI-driven automations for incident management, service requests, problem resolution, knowledge management, and various IT processes.

• Automate the provisioning, configuration, patching, compliance, and lifecycle processes across server, compute, storage, network, database, and endpoint environments.

• Implement AIOps functionality to correlate alerts, discern patterns, forecast failures, minimize noise, and execute automated remediation.

• Enhance monitoring, backup, recovery, archival processes, and application deployment through smart automation.

• Develop and sustain infrastructure-as-code templates, testing workflows, and CI/CD pipelines utilizing AI-assisted development tools.

• Assist DevOps initiatives with automated validation, policy enforcement, deployment safeguards, and repeatable runbooks.

• Create AI-enhanced cloud optimization workflows for rightsizing, resource cleanup, forecasting, and tagging normalization.

• Automate processes related to purchasing, budgeting, financial reconciliation, hardware lifecycle, and software asset management.

• Refine project intake, planning, and prioritization through estimation, dependency analysis, and scheduling support.

• Generate automation guides, operational runbooks, architectural diagrams, and training materials.

• Collaborate with IT leadership and cross-functional partners to discover automation opportunities and promote adoption.

• Work alongside IT engineers and security teams to guarantee availability, interoperability, performance, cybersecurity, and compliance.

• Mentor and collaborate with team members across various teams.

• Propel continuous process improvement initiatives.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent professional experience.

• Over 10 years of IT systems engineering expertise across servers, networks, storage, cloud, databases, and end-user and endpoint management.

• Preferred industry-leading certifications.

• Proficiency in programming languages such as Python or similar technologies.

• Strong understanding of API utilization and systems integration.

• Proven experience with M365 or comparable platforms and the Microsoft ecosystem, including both on-premise and cloud environments, Azure, Entra, Endpoint management, Server, Active Directory, and Intune.

• Demonstrated experience in hybrid, multi-forest, multi-tenant, and multi-cloud infrastructures.

• Ability to swiftly grasp new or intricate technical ecosystems and operational workflows and design suitable integration strategies.

• Capacity to work independently, exercise sound judgment, and deliver results in dynamic or ambiguous situations.

• Experience collaborating with enterprise operational teams, particularly in manufacturing, quality, engineering services, or supply chain operations.

• Practical experience with LLMs, generative AI pipelines, and agent-based automation frameworks, including tool orchestration and retrieval-augmented generation.

• Familiarity with AI-assisted IT operations tools, AIOps platforms, or LLM-based agents.

• Strong analytical and problem-solving abilities, including the interpretation of logs, metrics, traces, and other telemetry.

• Preferred experience with infrastructure-as-code tools such as Terraform or Ansible and CI/CD pipeline automation.

• Preferred knowledge of observability platforms, monitoring systems, SIEM/SOAR tools, and automated remediation frameworks.

• Preferred experience in financial processes, purchasing workflows, asset management, or cloud cost optimization.

• Preferred background in internal engineering, platform operations, or IT automation roles.

• Preferred familiarity with regulated government environments such as GCC High or AWS GovCloud.

🏝️ Benefits

• Eligibility for annual incentive compensation.

• Eligibility for long-term incentives.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Retirement benefits.

• Paid time off.

• Shared ownership in the company.

• Financial rewards linked to the company's success.

• Remote work options available.