Senior Field Service Team Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Recruit, manage, and empower a high-performing team of Field Service Technicians.

• Oversee daily operations, performance management, skill development, and career advancement.

• Develop a field liaison program and a tiered escalation process between frontline technicians and central TechOps.

• Facilitate swift root-cause analysis and provide actionable feedback to the engineering team.

• Identify underperforming fleet assets and apply maintenance strategies to enhance uptime and reduce MTTR.

• Supervise physical vehicle modifications and conduct End of Line verification for computing, sensor, and hardware systems.

• Implement field vehicle campaigns and retrofitting projects.

• Create standard work instructions and provide training for new maintenance vendors.

• Uphold safety protocols, enforce PPE usage, and maintain workspace cleanliness.

• Ensure adherence to DOT and FMCSA regulatory requirements.

• Collaborate with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration.

• Report directly to the Director of Fleet and Maintenance Strategy.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in technical field service, commercial fleet maintenance, or automotive/hardware technical operations.

• At least 2 years of direct people management experience.

• Demonstrated success in hiring, mentoring, and managing technical teams of technicians or diagnostic mechanics.

• Capability to handle complex technical escalations and work collaboratively with hardware and software engineering teams.

• Practical experience with vehicle modifications, sensor/hardware integration, end-of-line verification, and technical campaign/retrofit execution.

• Proficiency in drafting clear standard operating procedures (SOPs), work instructions, and detailed technical documentation.

• Extensive knowledge of vehicle diagnostics, electrical systems, CAN bus/telematics, and troubleshooting tools.

🏝️ Benefits

• A diverse and inclusive work environment.

• Opportunities for personal and professional growth.

• The chance to contribute to a more resilient supply chain and promote environmental sustainability.

• A collaborative, respectful, and agile company culture.