Senior Field Service Engineer, Diagnostics

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Execute field service tasks as directed by coordinators in collaboration with the Service / Team Leader.

• Install, maintain, and repair the existing and future Life Science Diagnostics instrument portfolio, with an initial emphasis on Reproductive Health Screening systems.

• Assist the Service Lab and subsequently support the broader Life Science Diagnostics portfolio.

• Deliver first-line onsite training for users on Diagnostics systems.

• Schedule and conduct monthly routine maintenance.

• Provide service for overseas Revvity offices at customer locations internationally when requested.

• Ensure that documentation, circuit diagrams, Service Data Bulletins, and manuals are up to date and in the correct revision.

• Maintain auxiliary documentation, including Safety and Procedures Manuals, following the Quality Management System.

• Align work practices with departmental performance goals and demonstrate compliance with team objectives.

• Keep service spare parts and inventory records accurate, reporting and addressing discrepancies.

• Ensure that tools and testing equipment are sufficient and that equipment is calibrated as required.

• Finalize Work Orders and related documentation within one day of completion.

• Timely submission of E-Learning, expense claims, and vehicle-related forms.

• Serve as a professional representative for Revvity and uphold high standards of customer service.

⛳️ Requirements

• Bachelor’s Degree, HNC, or equivalent in Electronic Engineering, along with Chemistry / Biology at senior school level.

• Possession of a Full Driving Licence.

• Significant years of experience in a related Customer Service Environment.

• Experience with Liquid Handling, High Content Screening, or Immunoassay Systems in a clinical setting is advantageous.

• A broad understanding of Prenatal and Neonatal Screening and Revvity Diagnostics Systems is beneficial.

• Proficient PC user with knowledge of Microsoft Operating Systems (XP, 7, 10).

• Capability to network PCs.

• Understanding of Laboratory Information Systems.

• Background in Electronics, preferably acquired in a high technology service environment.

• Familiarity with analytical and clinical instrument applications.

• Exceptional people management and motivational abilities.

• Strong verbal and written communication skills in Swedish and English.

• Capacity to communicate professionally with customers at all levels, providing service information, technical data, and general assistance.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• Supportive and collaborative team environment.