Senior Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver expert technical responses and tele-support for intricate electro-mechanical and control system challenges to assist customers.

• Collaborate with operations managers to coordinate fault correction activities on Material Handling Equipment (MHE).

• Conduct daily reviews of system performance, identify root causes of equipment and system failures, and analyze issues to prevent future occurrences.

• Ensure accurate documentation and adherence to site-specific Health & Safety legislative requirements.

• Assume full responsibility for Planned Preventive Maintenance (PPM) activities.

• Engage in performance enhancement programs and participate in technical training initiatives.

• Cultivate and sustain productive customer relationships while strengthening partnerships with key contractors.

• Deliver prompt and professional issue resolution for both customers and internal teams.

• Develop collaborative relationships with subcontractors, internal business support functions, and broader stakeholders.

• Commit to continuous improvement of both technical and interpersonal skills and embrace best practices.

• Advocate for a safety-first culture and ensure a secure working environment.

⛳️ Requirements

• Possess a City & Guilds / NVQ level 3 or higher in a maintenance mechanical/electrical discipline.

• Demonstrate strong technical expertise in electro-mechanical systems and system controls, including fault diagnosis and maintenance.

• Essential proficiency in MS Office applications.

• Experience with Maximo (CMMS system) is a plus.

• Familiarity with Programmable Logic Controllers (PLCs) and Field Service Controllers (FSCs) is highly beneficial.

• Capability to analyze complex technical issues and implement effective solutions.

• Excellent communication abilities to foster trust-based relationships with customers and stakeholders.

• Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment.

• Dedication to continuous improvement and professional growth.

🏝️ Benefits

• 224 hours of holiday (28 days).

• Aviva Medical Cover & Pension.

• YuLife – Wellbeing membership providing swift access to GP appointments, health support, and rewards.

• Cycle to work scheme.

• Yellow Nest childcare salary sacrifice scheme.

• Access to Achievers – an award-winning internal recognition platform.