Senior Field Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create solution architecture for Teleport within client environments

• Implement and set up Teleport while sharing best practices for execution

• Conduct technical issue assessment and troubleshooting, escalating complex cases to engineering

• Design, update, and provide tailored training sessions

• Promote Teleport to broader client organizations

• Organize and present Quarterly Business Results meetings

• Facilitate customer engagement and assist in large-scale enterprise rollouts

• Build and nurture relationships with key client stakeholders while expanding connections within organizations

• Record customer business objectives and challenges to enhance Teleport's value

• Act as a subject matter expert on Teleport solutions

• Collaborate with Sales and Product teams to address customer requirements, upsell, and cross-sell opportunities

• Provide product insights and assist the wider customer base with solutions and best-practice advice

⛳️ Requirements

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related engineering discipline

• Over 8 years of experience in customer-facing roles such as software onboarding, software services, solution architecture, or system administration

• Proficiency in Linux administration

• Practical experience with AWS, GCP, or Azure

• Strong grasp of Kubernetes with prior hands-on experience

• Proven experience with SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC

• Outstanding hands-on troubleshooting, testing, and debugging abilities

• Excellent verbal and written communication skills

• Project management experience with the capability to manage multiple clients simultaneously

• Strong organizational skills

🏝️ Benefits

• Comprehensive health coverage

• Annual expense budget

• Rest and recovery policies designed to enhance your ability to recharge

• Retirement savings plans

• Opportunities for professional development

• Equity