Senior Executive Assistant – Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise and manage everyday operational tasks across the remote team.

• Hold team members accountable for their roles, deadlines, and follow-through.

• Assign tasks and coordinate the efforts of multiple individuals or functions.

• Recognize operational challenges and implement suitable solutions.

• Develop structure and enhance workflows, processes, and team productivity.

• Follow up on pending or delayed tasks to ensure commitments are met.

• Act as a liaison between the business owner and the remote team.

• Ensure that leads, customers, inquiries, and opportunities receive timely follow-up.

• Oversee CRM activities and maintain accurate notes, records, statuses, and next steps.

• Manage customer and client communications via phone, email, and other channels.

• Monitor customer issues until resolution is achieved.

• Organize priorities and keep initiatives progressing alongside the business owner.

• Prepare information, updates, and reports to facilitate decision-making.

• Track projects, priorities, deadlines, and pending action items.

• Convert business priorities into actionable tasks for the team.

• Make routine operational decisions and escalate issues that require executive attention.

• Assist with social media and marketing execution, content scheduling, lead generation, and customer engagement.

• Maintain GoHighLevel or equivalent CRM systems and utilize RingCentral or similar VoIP systems.

• Operate efficiently within Google Workspace.

• Identify automation opportunities and leverage ChatGPT and other AI tools to enhance productivity, research, documentation, communication, and workflows.

• Gradually assume responsibility for additional business operations, allowing the owner to concentrate on sales, growth, and strategic priorities.

⛳️ Requirements

• A minimum of 3 years of relevant experience in a senior EA, operations, project management, executive support, or a related role.

• Proven experience collaborating directly with an executive, business owner, or leadership team.

• Background in coordinating or managing personnel, preferably remote teams.

• Exceptional organizational skills and a strong ability to follow through.

• Proficient in written and spoken English.

• Strong communication skills for customer and client interactions.

• Capability to prioritize multiple competing tasks effectively.

• Excellent judgment and problem-solving skills.

• Comfortable making routine decisions autonomously.

• Highly proactive and able to foresee what needs to be accomplished.

• Robust technical skills and a willingness to quickly learn new systems.

• Significant advantage: experience with GoHighLevel, CRM systems, RingCentral or similar VoIP platforms, Google Workspace, automation tools, ChatGPT/AI tools, and project management and team collaboration platforms.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Access to the latest technologies and tools.