Senior Event Technology Manager, Cvent Proficiency

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy, execution, and oversight of event technology solutions for virtual, hybrid, and in-person events.

• Provide consultation to clients regarding event technology best practices and platform suggestions.

• Offer guidance on user experience for registration processes both before and during events.

• Assist Event Technology team members during the planning phase and on-site event execution.

• Oversee the implementation and management of event registration websites, app development, and all technological elements of events.

• Coordinate room blocks and liaise with hotels.

• Manage databases to ensure information consistency and generate necessary lists.

• Handle client event communications, including save-the-dates, invitations, registration, and confirmations.

• Generate reports and analytics on response rates and emerging implications, and manage surveys.

• Print name badges, tent cards, place cards, departure notices, and email confirmations as needed.

• Cultivate and maintain relationships with technology suppliers.

• Stay updated on emerging technologies, cultural trends, and industry developments.

• Where applicable, oversee, mentor, and provide constructive feedback to direct reports.

• Supervise team workload, workflow, capacity, vacation schedules, office coverage, T&E reports, productivity, communications, and compliance.

• Collaborate with FIRST People & Culture and/or the VP of Event Technology on company initiatives, recruitment, and employee relations matters.

• Inspire and lead the team while ensuring value for money and adherence to standard operating procedures.

⛳️ Requirements

• 8-10 years of relevant experience in Data Management and Event Technology, encompassing entry-level meeting planning and coordination.

• Proficient understanding of Cvent is essential.

• Strong expertise in Microsoft Excel.

• High proficiency with registration website platforms such as Splash, Certain, Aventri, Eventbrite, and similar systems.

• Familiarity with virtual meeting and event platforms including GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime, Inconf, vFairs, or other similar platforms.

• Experience with on-demand badge printing, RFID, session scanning, and lead generation techniques.

• Background in integrating customer relationship management software like Marketo, Salesforce, and Dealcloud with event registration management systems such as Cvent.

• Proficient programming skills, including computer coding languages (HTML, CSS, and/or JavaScript).

• Highly motivated and capable of working independently.

• Strong work ethic, patience, and a positive attitude.

• Excellent oral and written communication abilities.

• Flexible and willing to work outside of standard business hours, including evenings and weekends, and open to travel as necessary.

🏝️ Benefits

• Medical, Dental & Vision coverage, including the option for a high deductible health plan (HDHP) with a health savings account (HSA).

• 401(k) plan.

• Five Flexible Spending Account options.

• Generous Paid Time Off allowance.

• Employee Assistance Program (EAP).

• Life, Disability & Pet Insurance coverages.

• Wellness stipend.

• Mobile Phone allowance.

• Complimentary access to services such as Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and more.

• Aura Identity Theft Protection.

• Discretionary bonus structure.

• Global opportunities to engage in projects across various locations.