Senior Escrow Oversight Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage loans that involve active mortgage insurance, including FHA, MIP, and USDA.

• Reconcile and process monthly payments for FHA, PMI, and USDA, as well as manage bulk transfers.

• Liaise with vendors for FHA, PMI, and USDA to gather information, investigate issues, and resolve challenges.

• Support escrow management in the boarding processes and reconciliation of newly acquired loan populations.

• Handle pending-refinance loan reports to halt escrow disbursements.

• Create spreadsheets and compile data points for daily and weekly tasks as well as monthly business reviews.

• Execute quality-control assessments of junior associates and communicate findings to escrow management.

• Elevate complex escrow issues to team leads or management, providing recommended solutions.

• Complete assignments in alignment with regulatory standards and company policies.

• Undertake additional responsibilities and special projects as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• College education is preferred but not mandatory.

• Prior experience with mortgage loan servicing and originating systems such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase is essential.

• Three to four years of experience in banking, finance, mortgage, or escrow is necessary.

• Proficient in Microsoft Excel, Teams, and Outlook.

• Capable of fulfilling duties at the Escrow Liaison Level II and Escrow Liaison Senior levels.

• Effective communication skills with both internal staff and external management are required.

• Must be able to adhere to strict deadlines.

• Skilled in troubleshooting moderate to highly complex escrow issues and making significant decisions.

• Self-motivated with the ability to work with minimal supervision.

• Strong mathematical skills with the capacity to verify results for accuracy.

• Ability to organize and prioritize work while assisting less experienced team members and trainees.

• Proficient in oral communication, ensuring accuracy and clarity in delivery.

🏝️ Benefits

• Comprehensive healthcare plans available for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Discounts on fitness, dining, retail, and more through the employee portal.

• Tailored training programs designed to support your career advancement.

• Employee referral bonuses are offered.

• Educational reimbursement is provided.

• Contributions to the community through the Carrington Charitable Foundation.