Senior ERP Product Owner, Customer Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the operations and finance product roadmap, prioritized backlog, and functional outcomes for COINS and associated systems.

• Develop standardized business processes and configurations across Orion.

• Convert business needs into functional requirements, configuration decisions, controls, test scenarios, and acceptance criteria.

• Assess defects and enhancement requests based on business value, risk, scalability, control requirements, and alignment with Orion standards.

• Collaborate with Finance, Operations, Systems, Data, Integration, and third-party partners to deliver comprehensive solutions and resolve issues effectively.

• Oversee and continuously enhance the general ledger, accounts payable, accounts receivable, billing, revenue recognition, job costing, cash management, fixed assets, financial close, reporting, audit support, and construction-accounting processes.

• Manage procurement, purchase orders, requisitions, approvals, receiving, three-way matching, inventory, warehouse transactions, project setup, cost codes, master data, and exception management.

• Maintain functional configuration, decision logs, process maps, operating procedures, and configuration documentation.

• Evaluate configuration changes for their downstream impacts on reporting, integrations, security, controls, and COINS modules.

• Administer and refine the close plan, including reconciliations, journal entries, financial statement review, issue resolution, and approval processes.

• Design and execute end-to-end functional tests, validating balances, master data, transactions, control totals, and reconciliation results.

• Assist in go/no-go decisions and establish procedures for blackout, rollback, reconciliation, and exception handling.

• Validate post-go-live billing, accounts payable, purchasing, bank reconciliation, work in progress, and close cycles.

• Act as the functional support owner for operations and finance incidents and inquiries.

• Prioritize support requests and diagnose root causes across processes, configurations, security, data, integrations, training, and user execution.

• Ensure solutions are tested, implemented, communicated, and functioning successfully prior to closure.

• Analyze ticket trends, process performance, reconciliations, control exceptions, and user feedback to eliminate recurring issues and minimize manual work.

• Produce knowledge articles, job aids, standard responses, and user guidance; monitor ticket volume, aging, service levels, recurring themes, and customer satisfaction.

• Identify and measure workflow automation, automated testing, exception reporting, and improvements in integration.

• Manage the functional segregation-of-duties framework for finance and operations in COINS and related systems.

• Define incompatible-duty rules and create standardized roles based on job responsibilities, least privilege, and control requirements.

• Review access requests, role changes, transfers, and terminations for potential conflicts.

• Conduct periodic access and segregation-of-duties reviews and drive necessary remediation.

• Maintain audit-ready segregation-of-duties matrices, role catalogs, evidence of access reviews, exceptions, and remediation status.

• Support SOX readiness, audits, control testing, and remediation activities.

• Design and deliver role-based training, monitoring adoption, transaction quality, process compliance, and standard workflow usage.

• Collaborate directly with Operating Companies to address knowledge, execution, or accountability gaps while upholding Orion standards and controls.

• Report to the Director of Financial Systems Optimization and work alongside corporate and Operating Company finance teams, operations and project leaders, ERP program managers, product owners, data and integration teams, IT, Security, Internal Audit, COINS, and technology partners.

⛳️ Requirements

• A bachelor's degree in accounting, finance, business, operations, information systems, or a related discipline.

• Five or more years of experience in supporting finance or operational processes within an ERP environment.

• Experience in construction or project-based accounting, including job costing, work in progress, percentage-of-completion revenue recognition, retainage, committed costs, project billing, and cost-to-complete forecasting.

• Proven experience leading or significantly supporting an eight-day financial close, which encompasses subledger reconciliation, WIP preparation, journal entries, financial reviews, and issue resolution.

• Strong working knowledge of general ledger, accounts payable, accounts receivable, billing, purchasing, job costing, work in progress, and financial close processes.

• Experience in designing or managing ERP roles, access controls, segregation-of-duties matrices, user-access reviews, or control-remediation processes.

• Ability to identify and resolve incompatible duties across procure-to-pay, order-to-cash, record-to-report, cash management, and system administration without disrupting operations.

• Experience in configuring, testing, implementing, or supporting ERP business processes and transforming business needs into requirements, test cases, and process documentation.

• Demonstrated capability to diagnose complex functional issues and drive them to verified resolution.

• Strong understanding of financial controls, reconciliations, approval workflows, audit trails, least privilege, and privileged access.

• Excellent written communication, training, documentation, stakeholder management, and cross-functional leadership abilities.

• Preferred: CPA, CMA, CIA, CISA, MBA, or other relevant finance, audit, or controls credentials.

• Preferred: Experience with Big Four accounting or consulting, focusing on ERP controls, segregation-of-duties design, SOX readiness, internal controls, or audit remediation.

• Preferred: Product Owner, Scrum Product Owner, or similar product management certification.

• Preferred: Familiarity with COINS or another construction-focused ERP platform.

• Preferred: Experience with governance, risk, and compliance tools or automated segregation-of-duties analysis.

• Preferred: Background in construction, mechanical services, specialty contracting, field service, or another project-based industry.

• Preferred: Experience supporting multiple businesses within a decentralized or private-equity-backed organization.

• Preferred: Experience with ERP implementations, acquisitions, data migration, cutover, hypercare, and post-go-live stabilization.

• Preferred: Experience with SOX or IPO readiness, system integrations, automated workflows, data reconciliation, and exception reporting.

🏝️ Benefits

• Opportunity for performance-based bonuses.

• Flexibility of a remote work arrangement.

• Required travel.