Senior Enterprise SCADA Technical Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver high-level technical support for AVEVA Enterprise SCADA (OASyS) implementations.

• Assist clients in operating, maintaining, and enhancing mission-critical SCADA systems across energy, utilities, pipeline, water, and industrial infrastructure sectors.

• Address intricate software, system, integration, communications, and performance challenges within enterprise SCADA environments.

• Lead technical inquiries, conduct root cause analysis, reproduction, escalation, and resolution of critical customer incidents.

• Provide support for installations, upgrades, migrations, commissioning activities, and system expansions.

• Diagnose issues related to SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.

• Collaborate with Product Development and R&D teams to verify defects, test solutions, and enhance product quality.

• Generate knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.

• Serve as a reliable technical advisor to clients operating critical infrastructure systems.

• Occasionally travel to client locations.

• Work alongside customers, engineering, product development, and project teams.

⛳️ Requirements

• Extensive experience in supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.

• Profound understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.

• Proficient in troubleshooting Windows Server environments, networking, and distributed systems.

• Experience managing Microsoft Hyper-V and performing backup tasks.

• Strong knowledge of SQL Server, including querying, troubleshooting, and performance analysis.

• Familiarity with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar.

• Excellent communication, problem-solving, and stakeholder management skills in customer-facing roles.

• Capability to work independently while effectively collaborating with global teams.

• Direct experience with AVEVA Enterprise SCADA, OASyS DNA, Telvent OASyS, or equivalent platforms.

• Knowledge of industrial protocols like DNP3, Modbus, OPC, IEC, and field devices such as RTUs and PLCs.

• Experience in Oil & Gas, Pipelines, Utilities, Water, Power, or other critical infrastructure sectors.

• Experience supporting geographically distributed, highly available SCADA systems.

• Understanding of OT cybersecurity and industrial networking principles.

• Strong administrative background with Microsoft Hyper-V, encompassing virtualization, clustering, storage, networking, performance optimization, and disaster recovery.

• Candidates must successfully pass a comprehensive background check.

• Proof of work authorization may be needed as part of the background check process.

🏝️ Benefits

• Comprehensive background check prior to employment, which may include verification of educational achievements, employment history, work authorization, criminal records, identity, and credit, in accordance with local laws.

• Equal Opportunity Employer fostering an inclusive culture.

• Workplace recognized as Great Place to Work® Certified™ in multiple countries.