Senior Enterprise Mission Success Manager

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Manage a portfolio of high-value, technically intricate enterprise accounts.

• Act as a trusted advisor to customer engineering, security, and executive teams.

• Facilitate customer kickoffs, onboarding sessions, regular updates, and executive-level Quarterly Business Reviews.

• Create account plans and success roadmaps.

• Assist customers with containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions related to authorization.

• Guide customers through the Authority to Operate and FedRAMP processes, including DoD IL4/IL5 compliance.

• Proactively address security and compliance challenges.

• Handle high-severity technical escalations in collaboration with support, engineering, and security teams.

• Manage relationships across multiple stakeholders and programs involving commercial clients, government sponsors, and program offices.

• Develop strategies for renewals and expansions while identifying growth opportunities alongside Sales.

• Convert technical customer feedback into prioritized recommendations for the product roadmap.

• Mentor Mission Success Managers and contribute to the development of playbooks, technical training, and best practices.

⛳️ Requirements

• Must be located in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX.

• A minimum of 7 years in customer/mission success, technical account management, solutions engineering, or technical delivery.

• Direct experience working with or supporting the Department of War (DoW) or Federal Civilian agencies.

• Proficiency in containers, Kubernetes, CI/CD pipelines, and cloud platforms such as AWS, Azure, or GCP.

• Strong understanding of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or similar compliance frameworks.

• Demonstrated success in managing large, complex enterprise accounts with various technical and executive stakeholders.

• Proven capability to own and resolve challenging technical escalations under pressure.

• Experience in driving renewals and business expansion.

• Familiarity with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management is preferred.

• Experience in fast-paced startup settings is preferred.

• Operational knowledge of Salesforce for CRM pipeline management and Jira for ticketing and cross-departmental collaboration is preferred.

• Active security clearance or eligibility to obtain one is preferred.

• U.S. citizenship is required as per the application form.

🏝️ Benefits

• Potential eligibility for equity awards.

• Discretionary bonuses.

• 100% employer-covered medical, dental, and vision insurance for you and your dependents.

• 401(k) plan with a 3% company contribution.

• Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning assistance, and more.

• Equity incentive program.

• New hire technology and home office stipend.

• Annual professional development allowance.

• Flexible paid time off, in addition to all federal holidays.

• Generous parental leave policy.

• Flexible remote work options.

• Employee referral bonus program.