Senior Engineering Manager, Borrower Experience

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead, mentor, and develop a team of fullstack engineers to deliver web and mobile experiences for borrowers.

• Take charge of the technical execution across user interfaces, backend services, APIs, and servicing systems.

• Collaborate with Product and Design teams to enhance the Funded Borrower Dashboard, payment processes, and AI-supported customer service experiences.

• Define and implement a multi-quarter technical strategy focused on borrower experience and servicing priorities.

• Direct architecture decisions and modernization initiatives to enhance reliability, observability, maintainability, and speed of development.

• Work with cross-functional partners to translate borrower needs and regulatory requirements into user-friendly product experiences.

• Foster a culture of ownership, product excellence, experimentation, and operational success.

• Provide insights into priorities, delivery risks, and trade-offs.

• Report directly to the Director of Engineering.

⛳️ Requirements

• 10–15 years of experience in software engineering, with 4–7 years in engineering management.

• Proven experience leading fullstack engineering teams that build and operate customer-facing products.

• Strong technical expertise in frontend architecture, backend services, APIs, distributed systems, and system design.

• Capability to collaborate effectively with Product and Design to create intuitive user experiences and achieve measurable business objectives.

• Experience leading teams in regulated sectors such as fintech, payments, or lending.

• Ability to define and execute complex technical strategies while balancing product delivery with architectural enhancements.

• A successful history of hiring, mentoring, and developing high-performing engineers.

• Exceptional communication and cross-functional collaboration abilities.

• Willingness to work in East/West Coast time zones.

• For roles based in Canada, must be able to work outside of Quebec.

🏝️ Benefits

• Competitive compensation package, including base salary, bonus opportunities, and quarterly vesting annual equity grants.

• 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.

• Employee Stock Purchase Plan (ESPP) offering discounted stock purchase options for eligible employees (US only).

• Comprehensive health coverage, including medical, dental, vision, and wellness resources for US employees; supplemental health coverage for Canada.

• Contributions to Health Savings Accounts for eligible plans (US only).

• Life insurance and disability coverage.

• Paid time off, sick leave, and company holidays.

• Paid family and parental leave.

• Family-oriented fertility, parenthood, and caregiving benefits.

• Employee Assistance Program providing mental health support and life-centered resources.

• Financial planning tools and concierge services (US only).

• Annual wellness allowance.

• Annual productivity allowance for relevant tools and resources.

• Team events, all-company updates, and employee resource groups.

• Catered lunches and fully stocked micro-kitchens at offices located in the Bay Area, Austin, Columbus, and New York City.