Senior Engineering Manager, App Excellence

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop the strategic framework and operational model for App Excellence across desktop, mobile, and browser extension teams.

• Provide leadership through Engineering Managers, Team Leads, Staff Engineers, and other senior technical figures.

• Create unified practices for operational health, observability, quality assurance, release preparedness, and safeguarding critical customer journeys.

• Link Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap planning.

• Facilitate cross-team planning and trade-offs regarding platform compatibility, releases, builds, CI, and shared dependencies.

• Forge partnerships with Engineering, Product, Design, Security, Release Operations, and other stakeholders.

• Represent App Excellence in organizational strategies, capacity planning, and discussions with senior leadership.

• Recruit, mentor, and develop managers and senior technical leaders.

• Identify systemic risks and establish sustainable mechanisms to enhance delivery and customer satisfaction.

• Oversee App Excellence as an integrated system across macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari.

• Manage systems that connect customer health signals to engineering actions, including reliability metrics, incident response, quality standards, compatibility strategies, and dependency management.

⛳️ Requirements

• Extensive experience in leading software engineering teams, including the management or development of other engineering leaders.

• Proven ability to lead across multiple teams, products, or technical domains with interdependent components.

• Experience in establishing strategies, shaping operational models, and transforming ambiguous challenges into clear priorities and measurable results.

• Strong judgment in balancing delivery speed, quality, reliability, customer impact, and long-term technical sustainability.

• Documented history of successful partnerships across Engineering, Product, Design, and other functions.

• Proficiency in utilizing operational data, customer insights, and delivery metrics to inform decision-making.

• Exceptional written and verbal communication skills.

• People-centered leadership style with a commitment to fostering inclusive, healthy, and high-performing teams.

• Experience in cybersecurity SaaS is preferred in the application process.

• Must currently reside in, and be legally authorized to work in, the United States or Canada.

• No work authorization, relocation assistance, or visa sponsorship/transferring will be provided.

• Successful candidates must undergo a background check.

🏝️ Benefits

• Health benefits.

• Dental benefits.

• 401(k).

• RRSP.

• Generous paid time off.

• Equity grant.

• Incentive programs, where applicable.

• Maternity and parental leave top-up programs.

• RSU program for most employees.

• Retirement matching program.

• Free 1Password account.

• Paid volunteer days.

• Peer-to-peer recognition through Bonusly.

• Remote-first work environment.

• Opportunities for travel for in-person engagement, including annual department-wide offsites, team meetings, and customer/industry events.

• Accommodation available upon request during the recruitment process.